Bell Audi

I have been to the dealership for service a few times, and each time have had a horrible experience. The customer service rep. had no idea what he was talking about. I had several minor problems with my and each time have had a horrible experience. The customer service rep. had no idea what he was talking about. I had several minor problems with my car, of which none were fixed on my first visit. I was told that my car was repaired, however a few months later I came to know that none of my problems were fixed. The staff was aware that my warranty was going to expire in a few months, so they purposely only did a temporary fix on my car. When I brought the car back to month's later they asked me to pay a fortune for something they worked on previously. They staff is not genuine. This is my first Audi, and their service has really left a bad impression in my mind. Do not go here!!!! They are abosolutely horrible. More

Horrible service and attitude. How can a luxury car dealership have such poor service? Have gotten our Audi A4 serviced a few times and not one positive exerience. They do half the job you pay for an dealership have such poor service? Have gotten our Audi A4 serviced a few times and not one positive exerience. They do half the job you pay for and we had to keep going back. I hope Audi takes away their name off this facility. More

The other day my check engine light comes on in my '02 A4. Since I do my own general maintenance, I researched what the problem could be. So off I go to the parts department to pick up what I needed. Goo A4. Since I do my own general maintenance, I researched what the problem could be. So off I go to the parts department to pick up what I needed. Good thing that I stopped by the service desk to speak with Bell's Service Manager Carl. He pointed out some extra observations and did a diagnostic on the car even though I didn't have an appointment. It turns out that it was another issue totally unrelated. It's greatly appreciated when you have a knowledgeable and professional service desk that is willing to go the extra mile for their customers. Definitely go see the new showroom in Edison. More

I was shopping around for 2010 Audi A4. I'm one of those guys, who wants to negotiate the price online through emails and then walk into the dealership with a concrete quote in hand. So that I do not get an guys, who wants to negotiate the price online through emails and then walk into the dealership with a concrete quote in hand. So that I do not get any rude shocks after walking into the dealership where they keep adding hidden surcharges and blow up the price. After having many bad experiences, I'm glad I found Bell Audi. They gave me an amazing price otd, exactly what I was looking for. No hassel, no negotiations back and forth etc. I walked into the dealer with that email and unlike any other dealership I have been too, the price was exactly the same as quoted in the email to the dime. The internet sales guy Marc Levine is an amazing guy, most importantly listens to the customer, does not just try to sell some car, understands the budget constraints the customer has. He's one of the nicest guy I have come across. He also followed up with me after 6 months of my car purchase to find out how the car was, how was I doing etc. It is these small things that make him stand out as an outstanding sales person. My review wouldn't be complete without me talking about the Bell Audi Service. Every single time, they do an amazing job. They try to accomodate the customer needs always. Usually I make service appointments the same day and drop off my car. In many dealerships, the service department is filled with rude people, who really don't care about the customer but Bell Audi Service department is filled with the nicest of the people, very friendly, very respectful, don't just recommend some additional repairs just to extract more money from the customer. Overall my experience with Bell Audi has been great and I highly recommend this dealership to everyone who is looking to buy an Audi. More

I got a good deal on a previously owned 2007 Aston Martin I got a good deal on a previously owned 2007 Aston Martin Vantage at Bell Audi in Edison, NJ. It had only 6000 miles on it and was in pristine condit I got a good deal on a previously owned 2007 Aston Martin Vantage at Bell Audi in Edison, NJ. It had only 6000 miles on it and was in pristine condition. I had been checking comparbles on Edmunds.com and found Bell Audi offered the best deal. I worked with Marc Levine and was pleased with the experience. All the staff were cordial and very professional. It is a very well run organization. What more can I say? I got a great car at a fair price dealing with a straight talking sales staff who made the process easy and enjoyable. Kudos to Marc and the rest of the Bell Audi organization. More

Sold me a car with water leaking from the windshield. They did not do any inspection to the car, not to mention the 300 points inspection. My audi gets worse every time I brought my car in. Wood trim dam They did not do any inspection to the car, not to mention the 300 points inspection. My audi gets worse every time I brought my car in. Wood trim damaged by service tech, door panel not properly tighten, charged me 500 bucks to replace the 4 crappy tires which I complaint about since the first day I got the car. And the reason is, I've put 12000 miles to it. They didnt mention how many times I complaint the tires and they could not fix it. Where's the logic??????? Avoid these jokers at all cost. More

SANJAY WAS TERRIFIC. GOT GREAT PRICE ON MY Q5 WITH S LINE. SAID IT WOULD TAKE 2 MONTHS AND GOT IT IN 2 WEEKS. CAR HED SOME SCRATCHES ON WINDSHIELD WHICH I DISCOVERED AFTER DELIVERY AND THEY AGREED TO RE LINE. SAID IT WOULD TAKE 2 MONTHS AND GOT IT IN 2 WEEKS. CAR HED SOME SCRATCHES ON WINDSHIELD WHICH I DISCOVERED AFTER DELIVERY AND THEY AGREED TO REPLACE WITH NO HASSLE. WOULD DIFINITELY RECOMMEND SANJAY More

i would never in my right mind recommend going to Bell Audi for anything , i had a problem with my 2002 audi a4 1.8 t , i started hearing this strange high pitch sound when i would hit speeds of around 40 Audi for anything , i had a problem with my 2002 audi a4 1.8 t , i started hearing this strange high pitch sound when i would hit speeds of around 40 mph, only when i would hit the gas pedal tho , so i decided to take it to the dealer, they tell me its the tires and there agressive tires thats y u hear a a noise, he said it was good to drive . so the next day goes by , i still hear this noise , by this time is it way worse than before, . i take it back , and john powell, the service writer comes to my car again looks at me like ohh heres this guy again, and tells me right away its the tires, i said it cant be , because it doesnt happen all the time , canceling out the tire senario .( they cant get any smarter).. so he tells me there is no one there to look at my car , the guy who looked at it is not here today. that same day i left the dealership on my way home the check engine light popped on . so i turned around and brought it right back , i was rudely greeted again. and with attitude was asked to sign papers and him not even communicating with me just walked away , so i waited for my ride, no ride offered from audi like u get with other car companys, . so the next come comes and i called in the morning to find out whats goin on with my car , first it took about 5 calls to actually reach someone. then im told that my service advidsor is not around and to call back in a hour. so the hour goes by and i called again only to be hung up on. so i had had it and i called the service writer managaer and he too had an attitude with me and also knew nothing about my car , finally he calls me back and tells me that john powell will call u back , 20 minutes go by and i get the call , john powell tells me y did u have to call my manager, basically telling me that my car needs a new catalitic converter,but what they dont know is that i just got anew one put on about 2 weeks ago. and he said not to call his manager again , . that is the worst service experience ever , they should all be fired for defimation of character. worst dealership around , neverrrrrrrrr go there even to get air in the tires they will treat like crap More

Clueless is the best I can say for Bell Audi's service department. Just moved into the area and had a recall notice from Audi on my A4. Called to see when Audi would be allowing the car to be fixed - as department. Just moved into the area and had a recall notice from Audi on my A4. Called to see when Audi would be allowing the car to be fixed - as the recall notice indicated that I needed to receive a second letter before bringing the car in. As we had moved recently I thought that possibly the 2nd notice was never delivered. Lady on the phone checked the VIN number to make sure that they could in fact do the work and I made an appt. Brought the car in, was asked to go to the desk where 3 ladies were standing. Approached the first lady (while she was talking to the others about what's happening tonight or last night), she finally asked me (while still looking at the other ladies!) what my last name was. Gave her my name, she still looking and conversing with the other ladies - finally asks a gentleman that had walked up to the counter to help me. He asks my name, says he has to check the VIN number (I tell him that I did this already when making the appt.) but he continues and then tells me that the car is not due for the work until I receive my 2nd notice and he cannot do it. Well................what can I say, this is great service - NO - this is bad service and sloppy handling of customers. By the way.............there were no other customers in the waiting area - probably a testament to their POOR or should I say BAD SERVICE DEPT. More

I am a first-time Audi lessee and after only 7 months , I feel that my first Audi may also be my last. I have had nothing but problems with my 2009 Audi A4 since we picked the car up from Bell Audi in Ed I feel that my first Audi may also be my last. I have had nothing but problems with my 2009 Audi A4 since we picked the car up from Bell Audi in Edison, NJ . Upon purchasing the vehicle, which was not in stock and had to be driven by our salesperson, Ben Mandanas from upstate New York, we noticed a vibration in the steering at highway speeds, so at our first scheduled maintenance we decided to address this matter. After the mechanics at Bell Audi evaluated the situation, they could not determine what was causing the vibration, so they decided to change all 4 tires. After bringing the car home, my wife noticed immediately that the tires made no difference. Since it is an inconvenience to keep brining the car in since we are not close, my wife decided to “just live with it.” Leasing a $40,000 car , I believe you shouldn’t have to live with this problem and I hope you would agree. After a few months went by, my wife started noticing that when turning the wheel from a standstill position, the vehicle jerks forward until you straighten the wheel fully. At our next possible convenience, we decided to bring the car back in for service. Only this time the service person, Michael Alfano informed us that he found a slight dent in the rear rim that may be causing the steering issue. He also informed us that we would have to pay $250 to have the problem corrected. I told him that this has been an ongoing problem from day one and he still insisted we pay for the repair. I then asked to speak with a manager, Carl Mesaros, whom offered to pay for half of the repair, which I did not find to satisfactory. As of the other problem with the steering, he informed us that Audi is aware of the situation and is going to be coming out with a bulletin soon to resolve this issue, but until then, they will just make a note of it. My wife is pregnant with our first child and her job requires her to be on the highway and frankly I am questioning the safety and reliability of the vehicle. A few of my friends and family were interested in purchasing an Audi but after hearing my story, they are considering otherwise. My brother is an attorney ,and I may have him look further into the lemon law since I believe we may have gotten just that, a lemon. The one thing I will take out of this whole situation is that just because you purchase a more expensive vehicle doesn’t mean that you will get a higher quality vehicle. I would like a response and resolution to this matter More