Belknap Subaru

Subaru David Elliot is an incredible salesman, who made sure I was able to get the car of my dreams! Finance department was also incredible, Jeff Broom assis David Elliot is an incredible salesman, who made sure I was able to get the car of my dreams! Finance department was also incredible, Jeff Broom assisted me and did all he could to make my payments manageable as well as getting me my warranty and gap insurance at an amazing rate! Thank you Subaru team! It was a pleasure! You even impressed my father so much that he bought a car 4 days later! If that doesn’t show how much you rock I don’t know what will! More

Disrespectful, rude General Sales Manager during oil change Bought used Subaru from Belknap Subaru spring of 2017 and went back for two oil changes before this brake replacement. A few minor interactions where Bought used Subaru from Belknap Subaru spring of 2017 and went back for two oil changes before this brake replacement. A few minor interactions where the customer needs did not seem important, but it's the auto industry so what do you expect. The dealership has two high tables in their waiting area which would be most comfortable spot to work on a laptop. There are also low, comfortable chairs to relax/read in. None of these locations have access to a electric socket...unless maybe you have very long cord and don't mind creating a hazard. The only accessible plug is next to a separate children's area, by a tiny table and tiny chairs. During my two last visits which were oil changes I asked an employee is I could sit at one of the unused desks, of which there are many, along the walls of the large open space. First time they set me up right in front of the entrance. Second time further along the same wall. Did my work, waited, no problems. I don't know if the General Sales Manager was there first time I sat at a desk, but second time was only two weeks ago and I remember that he (Mark Mallahan, General Sales Manager-did not know his name at the time) said hi to me, and never said anything about where I was sitting. Yesterday, I asked and someone put me at a desk - this time on different wall and close to Mark Mallahan, General Sales Manager's office. After I had been working on laptop for about 10 minutes he came up and told me could not sit there. I told him I did not mind moving and had sat there because I could not access an electric socket - if he would just show me where they were located. He hurried me off the desk, and waived me towards the waiting area. I told him I could not find a plug, and he brought me to the children's area, told me I was "All set." and walked away. After thinking about this for a second, I realized I was unhappy with my treatment and walked towards the office of a Business Manager I had a previous and friendly relationship with, to share my experience and thoughts. General Sales Manager, Mark Mallahan, stopped me and asked me what I was doing. When told I was going to speak with the Biz Manager, Mark said, "no, he busy and I'm his boss so you can speak with me." On a whole it was like interacting with a mean dad who forces his reality and dictates the experience to their kid. When I said the location he put me was not ideal, his response was I have a plug and I'm all set. Attempted to restate as it did not seemed I was being heard, spoke over me that there was "private documents" in the drawers. I attempted to explain that the area he put me was for children, and I was not only taking the space away from them should any arrive, but it was not built for an adult. He then told me that I should not just go sit at a desk, I should ask. I responded that that was exactly what I did, so he said the person was wrong to let me sit at a desk. Finally I backed off to attempting to communicate that, "I accept not sitting somewhere you don't want me to but I want to express my dissatisfaction with where you put me, and the way you are treating me." I never got the chance as her simply talked over me and countered everything I said. At one point he told me not only was I all set, but I should be happy with everything. I told him I did not need anyone, himself included, to tell me how I feel, but I think I understand the nature of this situation. This was one of several attempts to politely say "Um...yeah, I'm getting it from you pretty loud and clear at this point." This however was unacceptable to him and he would not let me walk away after stating my reality, instead trying to engage me again until I accepted his version of reality - that I was "all set and happy about it." I never stated that his "doubling down" about private documents was basically stating that he thinks I'm "untrustworthy" and he believes I'm here to steal some type of document or data from a desk where I'm visible to all and clearly working on my computer. I also never brought up the arbitrariness of his behavior based on how many times I had waited at a desk using my laptop before. There was no way he would hear these finer points when he would not even accept that children's mini chairs and table is not perfect for full grown adult. I'm a 49 year old business professional and people often think I'm much younger. I was in a t-shirt and cut of jeans. Was it the way I looked? Was he having a bad day? I tried to do work hunched over for a half hour and gave up. On the way out when I mentioned I would never return to this location again due to the way I had been treated by Mark Mallahan, the General Sales Manager, to the Biz Manger and person in Service who checked me out, they both communicated that they were not surprised and understood, by doing things like rolling their eyes and even saying, "You don't have to tell me, I work with him." If this guy can treat customers like this and he's the top sales management position, I think it says a lot about how treatment of customers are NOT important to this dealership. More

Quick and easy service I met with Kyle Boynton, a salesman, to get more info for a Wrx and to take a test drive. Kyle was very helpful and made the car buying process very q I met with Kyle Boynton, a salesman, to get more info for a Wrx and to take a test drive. Kyle was very helpful and made the car buying process very quick and easy, and treated me very fair. I would recommend this dealer and especially Kyle, which defines “service with a smile”. More

Wonderful people and service I have been using Belknap Subaru for 4 years and have been pleased with every aspect; sales, leasing and any questions I have had about the options I I have been using Belknap Subaru for 4 years and have been pleased with every aspect; sales, leasing and any questions I have had about the options I need to learn about or find. More

Easy Breezy Car Buying Experience Belknap Subaru made the experience of getting a new car pleasurable. Everyone was so friendly and felt like family. They really seemed to care about m Belknap Subaru made the experience of getting a new car pleasurable. Everyone was so friendly and felt like family. They really seemed to care about my needs. This is my second car from them and this experience was even better than the first! More

Car buying as it should be. Everyone at Belknap was friendly, courteous and upfront. You feel that they care for both the customers and the products they sell. This was one of th Everyone at Belknap was friendly, courteous and upfront. You feel that they care for both the customers and the products they sell. This was one of the nicest buying experiences we have ever had. More

UPDATED to NOT being the Best car buying exp. I’ve ever had Chances are, to any of you reading this review, you’re probably going to think that I was somehow paid to endorse Belmont Subaru as well as bribed by Chances are, to any of you reading this review, you’re probably going to think that I was somehow paid to endorse Belmont Subaru as well as bribed by the sales person David Elliot to make this outstanding review but I promise you I’m just simply somebody that had a amazingly positive car buying experience and feel it’s worth taking the time to write this review. The vehicle I bought (Mazda Cx-9 Grand Touring) was recommended to me the day before and on “paper” it had all the attributes I was looking for in the vehicle that would suit me in the present day... Body style, features, mileage, size..... and alllllmost price. Recommended as well was the sales person David Elliot. (Don’t let the fact that his first and last name are two first names scare you... he’s not scary at all.) Like any smart car buyer going into a dealership you should always go in there mentally with your guns ready for hard negotiation.... while at the same time knowing that they still need to make a little bit of money as well so hard negotiation should always come with an open mind for fair compromise. David was able to handle what I threw at him and I was able to be open-minded with what he threw back and because of that both of us were able to have a kick xxx car buying experience (A sale that happened almost a month ago and the car is still exactly what I expected and experienced the first day I drove it. In other words there were no surprises I had to deal with mechanically after the fact.) He has periodically text messaged me to see how myself as well as the car is doing which means he is not one to “chew and screw” after a deal is made and is clearly ready to face any problems first hand if there should be any that surface. That’s rare. So to end my review short of some sort of clever or witty fashion I’m going to just simply call it like I see it: Belmont Subaru and David Elliot: Thank you for treating me like a human and not a commission. Because of that, I was able to feel confident in buying this car without worry or feeling that I was being taken advantage of. Thank you! Alexander Azzi *UPDATE March 07, 2018* I write this with a saddened heart because I don't want to add this update to my original review but I can't not. That being said, this is NOT an update to David and his professionalism. Everything I originally wrote remains as is about him. Unfortunately I cannot say the same about the car I bought. It has been under a year of owning it and I am already $2000 in the hole in repairs and still growing. So far an out of round drive shaft, new tires that were ALL significantly at different depths (on a all wheel drive vehicle so that can cause more problems), an A/C compressor that has bad bearings now making noise, and a serpentine belt that is on its last leg and now squeals (something I tried to bring to the service departments attention when it was slightly doing it and STILL under warranty and was told it's fine then took it back after the warranty was up when it was getting obviously bad and they acknowledged the issue but could not help me because it wasn't a "safety issue" and gave me a printout of what it WOULD cost to get replaced from them ($900+) now that the warranty is up)... and on this coming Monday I have to drop another $500+ to get new spark plugs and coils installed (its a bit of a job because of the work to get to the back coils/plugs on a V6 engine) because they were never checked or replaced after 60k miles and my whole car vibrates at highway speeds. .... but here's the whopper... very soon after my 30 day warranty was up I experienced a transmission shudder .. it was very faint at first and then got pretty obvious and bad... I got a transmission service done (more money spent) and right when they pulled out the dip stick to check the quality and level of the fluid, not only was it jet black and cruddy, but it was OVERFILLED. .... well the servicing greatly reduced the shudder, but its progressively coming back ... so its clearly a transmission issue, and the fact that it was originally overfilled concerns me big time because anything overfilled is NEVER good and that tells me it simply wasn't checked during the pre-listing look-through. If a second round of transmission service (when I can afford it), doesn't remedy this transmission shudder once and for all permanently and I find out that the transmission itself is damaged... I will mentally lose my xxxx.. THAT will be my tipping point more than it already is. I have enough repair receipts post-purchase to confirm that bought a "money pit" car =(.. .... THIS IS NOT DAVIDS FAULT. ... go to him and let him sell you a great NEW car. He deserves the commission and that is why I am going to keep my original review up and keep the star rating for HIM. But as far as the car I am literally (and I mean truly literally) going broke with. I have major regrets now in my decisions... and I fully am aware that my warranty was up 30 days after my vehicle purchase date and am fully aware that Belknap Subaru has ZERO obligation to do anything for me anymore.. and the A/C compressor and belt is a clear sign of that (although their "code of customer service" written on their waiting room wall makes you feel safe and confident otherwise).. at the very least I can express my lasting experience here on this website. I wish I didn't have a reason to update like this, but as I said in the beginning.. I cant not. =( *UPDATE March 15, 2018* The morning I was to bring my car to the shop for new plugs and wires, (which now I can officially say take my repair investment now OVER $2000 making at around $2500... and I have had the care for UNDER a year since buying it at Belknap Subaru) I activated my car starter to get my Mazda CX-9 warmed up and windows defrosted as it was a bitter cold morning, when I got out to my car I noticed only my passenger side area of my windshield was defrosted but my drivers side area was not. ... The actuator arm that opens and closes the blend doors that pipes the hot air in the areas I need it to stopped working so all I was getting was outside air on the drivers side half of my car. I had no choice but to take it to the Mazda dealership for such an involved job like this of which I cant ignore since I live through New England weather and I need to be able to SEE as I drive when there is frost all over the windows. .... Oh I forgot to mention it was a $800 job. so let's tack on another 800 to that total of repair investment of a car I was sold LESS THAN A YEAR AGO. In about 30 minutes when I got pick up my car I will have put in a bit over $3300 in repairs. .... on a car that seemingly was running near perfect from this dealership out of the lot less than a year ago. ... I know the law only applies to NEW cars... but I am without a doubt getting the LEMON experience with this dealership-sold used car. This vehicle has taken nearly ALL my hard earned money out of my bank account. I was doing OK prior to this purchase and was not living a paycheck to paycheck life. Now I am nearly broke. Second to last UPDATE (06/13/2018) - I phrase it as "second to last update" because I am hoping that the actual last update will nullify all my anguish from the prior updates I have typed so far. Sadly however today's update, (which I should have typed a few weeks ago, but I was so heightened that I probably would have spit so much fire it would have come off immature) is with confirmation of the worst case situation. That shake that I mentioned in previous paragraphs above? It is 100% transmission related... no if's and's or but's about it... the torque converter is crapping out, and I have now been forced to drive this car in MANUAL mode only in order to bypass the converter and avoid the random shake of the car when going from gear to gear. .... I have had this car LESS THAN A YEAR...... and put a small fortune into it AFTER I purchased it. To make matters worse (can they get worse?)... and it saddens me that David my sales guy for this car has to now have a blemish on my feelings about him since I haven't faulted him personally for selling me this money pit of a car... but a mutual friend goes to Belknap Subaru for a scheduled service, and he brings up the acknowledgement that I have spoken out on here with great grievance to what I have been experiencing to this friend, mentioning if I received an email regarding what I have been going through (nope no emails anywhere not even in my spam folder) and then proceeds to tell this friend that I should contact Mazda directly. Like, the corporate home office direct, tell them the problems I have had with my CX-9 and essentially, by what I compare it as, beg them for help to fix it. ....................... *crickets chirping* .."Hey Alexander, thanks for your $11,000, now go ask someone else for help" David, if you knew what I been going through, you obviously have my contact info and could have spoken to me personally. But that's OK, you got your commission off me... on to the next right? SO its time for me to say some words... if I haven't said enough already =\ .... on 08/31/2017 I bought a 2008 Mazda CX-9 at Belknap Subaru, of which when I test drove seemed flawless in its driving condition for 11 thousand dollars and mileage under 100k. OVER THREE THOUSAND DOLLARS OF REPAIR INVESTMENT LATER and hours of hunting down an issue that has been the nightmare of my ownership of this thing... and still under a year of owning this car... I am now faced with the fact that I bought a car of which I need a torque converter... or one could argue an entire new transmission because the labor would be probably easier to swap the entire assembly out than take it apart to get to the converter. Belknap Subaru, you sold me a car that's not even a year old in my possession and while you were nice enough to fix and update the little things in the beginning, have left me high and dry when it has come to the big ticket items, and didn't even have the decency to directly get a hold of me to figure out to a solution. And knowing that all the things I have typed to this point have been in fact read within your company since David acknowledged to my friend about me having some very unhappy issues, I am just going to end this second to last update with this: DO the right thing. get a hold of me via phone (and leave a voice mail if I don't answer), e-mail me (and make sure its a direct email so it is guaranteed to end up in my primary inbox), do whatever it takes because now its YOUR turn to show a little effort. ... I will NOT be groveling to Mazda direct. I expect somewhere in your daily mattress loads of money you rake in each day to pull out enough to FIX this issue and prove to me your code of customer service excellence in taking care of your customers is real. FIX MY PROBLEM and let me enjoy this car essentially for the first time since I bought it. The ONLY way to satisfy me at this point is to hear or read one simple phrase: "Alexander let's get your car back here and FIX this problem ASAP" Social media has NOT been introduced to these issues I have dealt with yet as I have had the respect to keep these updates contained only to this website. There would be nothing I would love more than to just wipe this review off the face of this earth and move on from it with a smile. Nobody wants a PR nightmare, so please make me smile. More

Exceeding expectations with no stress Five star rating for the dealerships stress-free, no pressure, and excellent customer service. Salesmen were kind, straight forward, thorough, and eas Five star rating for the dealerships stress-free, no pressure, and excellent customer service. Salesmen were kind, straight forward, thorough, and easy to talk to! More

First Time Buyer 10/10 I went to Belknap Subaru for just a quick visit to see what was in the car lot and ended up buying a brand new orange Crosstrek later that afternoon. I went to Belknap Subaru for just a quick visit to see what was in the car lot and ended up buying a brand new orange Crosstrek later that afternoon. I came in noontime on June 1st and was greeted in a respectful manner by multiple sales professionals. After my decision to buy the car, I was sitting in it ready to go in about an hour. The car was spotless when Nate presented it to me right out front. Two cleaning employees also came out with the car to ensure they reached my satisfaction requirements, which in itself is phenomenal service in general. This will be my go-to dealership to buy my new subaru! More

Painless The car buying experience was the most pleasant one we have had in many years. The price was fair from the beginning and Justin more than answered al The car buying experience was the most pleasant one we have had in many years. The price was fair from the beginning and Justin more than answered all of our questions. The car was ready quickly and the meeting with the finance manager was informative and efficient. We would gladly recommend Belknap Subaru to others...thanks. More