Beechmont Volkswagen

Great Customer Service Tammy and the Service Dept provided great service. She was friendly and a good communicator. The service was done quickly and with no surprises. Than Tammy and the Service Dept provided great service. She was friendly and a good communicator. The service was done quickly and with no surprises. Thanks to everyone. Jerry McLain More

Excellent,5-STARS----A BIG THANK-YOU!!!!!!!! I would like to tell everyone,that Beechmont VW is so lucky to have a Service Rep. like the one they have with Tammy Hartman. Each time i go in for Se I would like to tell everyone,that Beechmont VW is so lucky to have a Service Rep. like the one they have with Tammy Hartman. Each time i go in for Service,she is so pleasent and understanding of my needs. She talks to you with Respect,and she knows the working and needs of my Jetta. It is an absolute pleasure knowing that i will be taken care of.And i would like to also thank the Service Personel,for treating my car,like it was one of theres. More

Excellent Customer Service Since the beginning of the process, until delivery of car I received a great customer service from sales consultants, cafeteria, finances people, ever Since the beginning of the process, until delivery of car I received a great customer service from sales consultants, cafeteria, finances people, everywhere a great environment! Very satisficed with the dealer. More

Great deal on a 2013 Beetle with 617 miles After driving many different cars at many different dealers we decided on a VW Beetle. However we didn't want a new one, so we looked online and we fo After driving many different cars at many different dealers we decided on a VW Beetle. However we didn't want a new one, so we looked online and we found a 2013 VW Beetle with only 617 miles at Beechmont VW! I was skeptical about this and thought it was to good to be true. Jesse worked with me through several phone conversations and in person to assure me that the car really was what it appeared to be. He checked on the cars history and service records, he fully explained the fact that the car had been Certified Pre-owned and as a result we actually have a longer term warranty than if we had purchased new! The rest of the staff was equally friendly and professional and made the purchase effortless. Needless to say, we are super pleased with our experience! More

Service call . I worked with Tammy Hartman this morning ... I was in for a 30,000 mile service, Tammy was friendly, informative and got me in and out quickly, could I worked with Tammy Hartman this morning ... I was in for a 30,000 mile service, Tammy was friendly, informative and got me in and out quickly, could not have asked for a better experience. More

Vw service Tammy took care of me. Set me up with a rental car. Service was very fast and complete. Highly recommend beechmont vw. Gti was returned washed. Tammy took care of me. Set me up with a rental car. Service was very fast and complete. Highly recommend beechmont vw. Gti was returned washed. More

Thank you, Tammy Hartman The last time I serviced my Volkswagen I had a bad experience with a male servicer, so I was pretty much dreading coming in for this oil change appoin The last time I serviced my Volkswagen I had a bad experience with a male servicer, so I was pretty much dreading coming in for this oil change appointment. THANKFULLY Tammy redeemed that past experience and treated me like gold. I really appreciated that she was upfront with me from the beginning, giving me a realistic time frame of how long I'd be there and telling me to "make myself at home" in the lobby area. It ended up taking about half the projected time and she was sure to explain everything they did to my car. Since I'd been having trouble with my tire pressure light, after checking the tires she walked me through step-by-step on how to reset it and even quizzed me afterward to make sure I felt comfortable doing it. Finally, she said multiple times that if I had any questions at all to call her and she'd take care of me. Because of this experience I will continue coming here for service and will always request to work with Tammy. Thank you!! More

oil change tire rotate and replace burned out fuse I called and explained the need to get the car in and fixed on the same day. I wasn't able to get the car there till around 130 due to weather condit I called and explained the need to get the car in and fixed on the same day. I wasn't able to get the car there till around 130 due to weather conditions. They fixed my problem and got the car back as promised within hours. I didn't not buy my car at this dealership but any dealings I have to this point have been nothing but positive. More

Best car buying experience I I like to do as much online as possible, so when it was time for me to purchase a car I did as much research and contact online as possible. I did I I like to do as much online as possible, so when it was time for me to purchase a car I did as much research and contact online as possible. I did all my research and decided to purchase a GTI and I knew the exact color, trim level and package I wanted and decided I wouldn't make any compromises. I went to a local dealer to test drive a GTI on their lot to see how it handled and fell in love with the car; however, I left that dealer with only a quote. I then went online and contacted all the remaining Volkswagen dealerships in the area, since I was ready to move on purchasing the car. Beechmont was the ONLY dealer to respond to my inquiry in a timely manner, before 10:00 AM Monday morning I had 2 emails saying a quote would be provided shortly, an email from Jesse with a quote followed up with a phone call and voice-mail. After weighing my options that night I decided to move forward with purchasing the car from Beechmont. I sent Jesse an email the following morning with some questions. Since he was out that day, Scott responded on behalf of Jesse to answer my questions to help me determine which route I wanted to take to get the exact car I wanted. That afternoon my questions were answered and I had emails with all the necessary paperwork for me to review before giving the Okay to get my car. I then received a phone call confirmation from Jesse, confirming everything I agreed upon and confirmed the day I would be in to pick up my car. The first time I stepped foot into the dealership was on the day to pick up my car, I was only at the dealership for 2 hours and the process couldn't have been better. Jesse immediately took me to my new GTI so I could look around and check it out before going over and finishing all the paperwork. They had all the paperwork ready to go when I got there; I just had to sign it all. At no time did I feel pressured into getting any of the additional add-ons to the car, and any questions that I had were answered. When I left the lot I was extremely happy with not only my new GTI but with the experience I had with the dealer. I couldn't have asked for a better process, especially since this was my first new car buying experience. More

Genuine Service Every time I get my car serviced I have the best experience. The service men/women are always so polite and remember me when I show up. I am a person, Every time I get my car serviced I have the best experience. The service men/women are always so polite and remember me when I show up. I am a person, not just a customer, and they make me feel appreciated. And thank you to Tammy for always checking to make sure my car is at its best and always being so kind. More