Beechmont Volkswagen

Mr. Dan Mercurio General Managerof BeechmontVolkswagen (513-388-4415): 1. My 2015 VW Passat was brought in due to fuel gauge was not working. This morning, a mechanics video was sent to me showing the (513-388-4415): 1. My 2015 VW Passat was brought in due to fuel gauge was not working. This morning, a mechanics video was sent to me showing the wiring connection on the fuel pump had the wire stretched causing the connection to lose signal to the dashboard. The video clearly shows the Guage working when he reconnected and he stated it was a manufactured defect. 2. There is some discoloration but this in no way affected the operation of the diesel fuel pump and Guage. 3. The Beechmont VW Dealership falsely reported to my Endurance Warranty company that the failure was due to water corrosion. Thereby causing my Warranty company to deny my claim. 4. I am really disappointed that my customer representative Boston did not correctly handle the situation. 5. Boston said it would be $1477 plus tax. When it should have only been my $100 with my Warranty. 6. Here is video link with pictures and videos: Video evidence: Hi Billie! This is Boston at Beechmont Volkswagen. Please watch the video of YOUR vehicle on this webpage. Specifically video 6 of 8. 7. I have filed a BBB Complaint and posted a review of this issue with numerous online review companies. https://app.truvideo.com/v/vPHxgLxl Billie Childers Dan Mercurio General Manager Beechmont Volkswagen To Dan Mercurio General Manager Beechmont Volkswagen 1. Understand deny the great job of the mechanic identifying the issue which caused the loss of level indication and reconnected to show the fuel level was working again.   2. By denying manufacture defect in the fuel gauge connector you achieve this:  a. Don't lose credibility with the Endurance Warranty Company for giving false report. b. Don't have to accept considerably less payment from Endurance Warranty when you can receive $1470 plus tax. c. As a General Manager you trusted your employees even when false report without verification of the customer's/mechanic video until I brought it up.  3. I'm glad your  integrity is safe in your own conscious.  The nuclear industry would welcome your mechanic's honesty but not the supervision who choose to look the other way. Billie Childers More

Extremely disappointed with service at this dealership! We have been VW owners for over a decade and have always used this body shop. We have been very dissatisfied with our service in the last several mon We have been VW owners for over a decade and have always used this body shop. We have been very dissatisfied with our service in the last several months for both of our cars. - Took Beetle in because of engine noise, nothing could be found wrong except for needing an oil change earlier than expected. - Took Beetle in because trunk could only be opened from the inside. Body shop claimed that the inside latch was broken prior to bringing in and they would have to take it completely apart to fix (min cost 1k.) Mind you, I had opened it with no issue prior to driving it over. - At this same visit, when participating in small talk with gentleman behind the desk, he made a sexist remark, "I'm glad I'm not a woman so that I don't have to do any of the Thanksgiving cooking." - Took GTI in for an oil leak. Body shop couldn't find issue and sent us home. - GTI still leaked oil and took it back. Body shop said that it would be a 5k fix. This GTI is a 2015, so we thought long and hard about investing this money. Feel assured by body shop that we would get many more miles by doing this, we moved forward. - After repair was completed, my husband drove off lot and within 30 miles, the engine started making a horrible sound. Now body shop claims we need a new engine which would cost an additional 10k. More

We test drove and bought a 2021 Atlas and couldn’t be happier with our service. Dealership was not pushy and our salesman Kevin was amazing and knowledgeable. happier with our service. Dealership was not pushy and our salesman Kevin was amazing and knowledgeable. More

The managerial staff is dishonest, condescending and The managerial staff is dishonest, condescending and totally inept. Worst experience of my life. Purchased a Golf 1-30-2020. Service department had The managerial staff is dishonest, condescending and totally inept. Worst experience of my life. Purchased a Golf 1-30-2020. Service department had car for three days 2-17 to 2-19 - 2020, still not correct. John Kirker "fixed operations manger" said they just forgot. Meeting original sales person , only employee I trust, tomorrow so he can fix what service department didn't. This is my fifth car purchase, only wish I had read these reviews prior. Any five star rating is probably from a family member. Do your self a favor, go anywhere else! More

Took my EOS in for check engine light and EPC light with a misfire on cylinder 2, Danielle the service advisor said it was carbon build up. Cost me $950.38 only to leave the dealership after 7 miles to ha a misfire on cylinder 2, Danielle the service advisor said it was carbon build up. Cost me $950.38 only to leave the dealership after 7 miles to have exact same problem!! Took it back and now they actually find the problem of a bad exhaust valve, took a month with an additional cost over $2000 , never offered any type of refund, Very bad experience!!! Would I recommend this dealership No, but No Way More

Better off going to anywhere but here If you want to be treated with respect and honesty and more importantly get your car repaired properly and in a TIMELY MANNER...DO NOT USE BEECHMONT V If you want to be treated with respect and honesty and more importantly get your car repaired properly and in a TIMELY MANNER...DO NOT USE BEECHMONT VOLKSWAGEN..and if you want to be lied too..disrespected ...ask for Tiffany...she can definitely provide you with plenty of lies and eye rolling and then after your car is not properly fixed...she will expect you...the customer...to thank her!! Business is business...not my job to thank you Tiffany...and my only mistake was picking this place to fix my car. More

Worst dealer experience ever!!! Do yourself a favor and stay away from this dealership. They lie constantly, and don't won't to assume responsibility even if the car is still under w Do yourself a favor and stay away from this dealership. They lie constantly, and don't won't to assume responsibility even if the car is still under warranty. My power steering pump went out at 32k, at first they tried to say that nothing was wrong with the car. I had to involve me corporate office to have the issue fix. And now a month after I sold my car they are dragging to issue my gap insurance payment; at first they said it could take up to a month and today I was to told it take 8 weeks!!!!??? Save yourself grieve and find a different dealer that won't rip you off!!! More

Great service ! Great experience, knowable about there product facility clean and bright , everybody was friendly all the way to the internet people . First time Volk Great experience, knowable about there product facility clean and bright , everybody was friendly all the way to the internet people . First time Volkswagen owner also very happy with my purchase ! More

New purchase Jesse had excellent knowledge when it came to the purchase of our 2017 Golf Sport Wagon with 4 motion. He took a great amount of time to explain all t Jesse had excellent knowledge when it came to the purchase of our 2017 Golf Sport Wagon with 4 motion. He took a great amount of time to explain all the features on the car to my wife. I would recommend anyone looking for a VW to see him about purchasing a VW More