Beechmont Subaru

The service department has disappointed me four separate times now. An oil plug was not installed so I had to return on my way home, there were two times they could not find a tire leak that a local tire sh times now. An oil plug was not installed so I had to return on my way home, there were two times they could not find a tire leak that a local tire shop was able to find and fix in a matter of minutes, the coolant was not filled as it was supposed to be during a service prompting me to have to buy coolant myself before a big trip in case it was something wrong with the car (it was not the car). Then they didn’t install a spark plug correctly, wouldn’t look into it at my next service, and caused me to pay $300 at another Subaru dealer who found the issue. The “free” oil changes have cost me way more than if I paid for oil changes elsewhere. I’d avoid this service at this dealer at all costs in the future (or it’ll end up costing you like it did me). More

I came in to look at a car on a Saturday, right before closing. My sales person Jason made me feel welcomed immediately, and tossed me the keys to a new WRX to take for a spin. Knowing they were closing i closing. My sales person Jason made me feel welcomed immediately, and tossed me the keys to a new WRX to take for a spin. Knowing they were closing in minutes I told him I would make it a quick drive, but he told me to take it for as long as I needed to know if the car was right for me. When I got back it was closing time, but everyone was still so willing to answer all questions I had, and worked up numbers for me. I got to speak with Jason's manager, Joe, who was very politely. He presented me with the numbers and told me to take as much time as I needed to be sure it was the right vehicle for me. I never felt pressured or rushed by Jason or Joe. Unfortunately I ended up buying a different brand vehicle, but I will be sure to visit Jason at Beechmont Subaru if I ever am in the market for a Subaru again. More

Beechmont Subaru always exceeds my expectations. The service is topnotch and there is a focus on the customer's satisfaction which is lost in today's world. Everyone that I encountered was pleasant and service is topnotch and there is a focus on the customer's satisfaction which is lost in today's world. Everyone that I encountered was pleasant and helpful. Mark, the tech who serviced my car, was thorough and professional. It is so wonderful to know that there is still a company that puts the customer first. More

Mark, in the Service Dept was very helpful, and gave me a discount due to some minor confusion in the estimate. I’ve taken my car there for service for seven years (since I bought it there), they have alw a discount due to some minor confusion in the estimate. I’ve taken my car there for service for seven years (since I bought it there), they have always been very polite and helpful. But I have a concern that the brakes were in terrible shape on the latest visit and they had never mentioned them to me in the past which makes me think that they didn’t carefully inspect the brakes. More

Straightforward on dealing for a new car. Best price among several dealers I took bids from and excellent service department. Much better to deal with than some other dealers. among several dealers I took bids from and excellent service department. Much better to deal with than some other dealers. More

Pulled in for an Express Service oil change and tire rotation. I noticed the service lane was full, but service advisor, Korydon Alexander, gave me an accurate wait time--which I used for a test drive. rotation. I noticed the service lane was full, but service advisor, Korydon Alexander, gave me an accurate wait time--which I used for a test drive. Might have found me a new Outback. More

I have always been treated very cordially when I come here for service. This is the second car I have purchased from this dealer and they have taken excellent care of both of them. I plan to purchase m here for service. This is the second car I have purchased from this dealer and they have taken excellent care of both of them. I plan to purchase my third car here as well. More

I have free oil changes, so I keep going back, but several bad experiences! I waited an hour and half and when I asked if it was almost ready they had it parked behind several cars. It wasn't even sta several bad experiences! I waited an hour and half and when I asked if it was almost ready they had it parked behind several cars. It wasn't even started! Another time they lost my keys! It always takes longer than they say. I will never go back. I will pay somewhere else! More

Not a trustworthy dealership DO NOT TRUST BEECHMONT SUBARU. Horrible experience with this dealership. Was deceived and shortchanged from the beginning. Bought a used car from them DO NOT TRUST BEECHMONT SUBARU. Horrible experience with this dealership. Was deceived and shortchanged from the beginning. Bought a used car from them, had an initial problem of a bad catalytic converter that was passed off as a "wet engine." Mechanics were dishonest and never helpful. Not even after a month with the car, the engine went out and the dealership will not accept any wrongdoing on their part. More

Consistently a good experience Recently I noticed something hanging down underneath the front of my Subaru Outback. Someone on the service desk told me that it was probably a very t Recently I noticed something hanging down underneath the front of my Subaru Outback. Someone on the service desk told me that it was probably a very trivial issue and I could just stop in whenever it was convenient. Last Tuesday I did just that, hoping someone would have time to deal with my unscheduled visit. Andrew took my car in immediately, made sure I was aware of the location of the waiting room, and returned in about 5 minutes to tell me the car was missing a few clips that held up a cover that kept dirt from getting into the engine. He had the clips in stock and made sure I knew the location of the waiting room and understood the price. Another ten minutes and he was back, telling me everything was fixed, and he presented me with a bill for $15, $5 per clip. I asked about a labor charge, and he said there was none; it had only taken them a few minutes. The whole visit was barely an interruption in my day, and I left assured that my car was safe and in good repair. Superior service is what I've always experienced here in the 20 years since my husband and I became a Subaru family. If my car ever wears out, I'll buy another Subaru, and I'll buy it from this dealership. More