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Bedford Chrysler Dodge Jeep Ram - Service Center

Bedford Hills, NY

4.7
175 Reviews

175 Reviews of Bedford Chrysler Dodge Jeep Ram - Service Center

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March 12, 2024

2023 grand Cherokee with 2 bad batteries. Service dept rep Kim had an attitude, condescending, very passive aggressive. Told it would take hours to diagnose the issue and it took a day and a More

by Drew
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Hi Drew, we'd like to apologize for any negative experiences at your service appointment. We want to ensure that all of our customers receive the utmost customer service, and we'd like to work with you to resolve this issue. When you have a moment, please reach out to us. Sincerely, Warren Pandiscia, Service Manager, warren@bedfordjeep.com

March 01, 2024

They were extremely accommodating with offering a pick up to retrieve my car. The car was washed and clean. The service people were friendly and easy to deal with. I appreciated the communication also. They More

by Chelle5212003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver who picked me up
Mar 04, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Chelle, thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our team and that you found our communication and service to be top-notch. We look forward to welcoming you and your car back in the future!

February 29, 2024

Always bring my Wrangler 4xe here. Service is quick, they are friendly, are knowledgeable and pay attention to details. More

by Mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're thrilled to hear that you consistently have a great experience with us when bringing in your Wrangler 4xe!

February 25, 2024

Fast service. In and out very quickly. Nice people and very helpful even on small issues More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our team and that we were able to assist you quickly and effectively. We appreciate your support and hope to see you again soon!

February 09, 2024

Very attentive and very personable, helpful and friendly customer service My needs were taken care of. More

by Cdecker054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're thrilled to hear that our customer service team was attentive, personable, and helpful. It's our goal to ensure that all of our customers' needs are taken care of. We appreciate your feedback and hope to serve you again soon.

February 03, 2024

Great experience Kim is awesome I was in and out in an hour and a half just like she said More

by Autonickmaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Hi there! Thank you for sharing your great experience with us. We're glad Kim provided an efficient and timely service. We strive to make every visit enjoyable and hassle-free. We appreciate your kind words and hope to serve you again soon!

January 30, 2024

Bedford Jeep Dealership is absolutely a people, family friendly place to do business. I’ve been a customer for about 3 yrs . They are polite and helpful down to the last detail. I’m very pleased. If you’r More

by esmielynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Iacomini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Valloni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Warren Pandiscia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Monteleone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for your kind words and for being a loyal customer for the past 3 years. We're glad to hear that you find our dealership to be people and family friendly. We're always here to help with car sales and work within your budget.

January 27, 2024

Always easy to get an appointment and never an issue over 10 years at same location More

by Blaiqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and for being a loyal customer for over 10 years. We're thrilled to hear that scheduling appointments has always been a breeze for you. We appreciate your continued support and look forward to serving you for many more years to come!

January 18, 2024

Dropped off my truck and service was done in a timely manner. Contacted me to let me know that it was finished. Great experience. Thank you Warren and Sean. More

by josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Hi Josh, thank you for taking the time to share your positive experience with us. We're thrilled to hear that our team provided you with great service and kept you informed throughout. We appreciate your business and hope to serve you again in the future.

January 09, 2024

Kim M is the best thing since slice bread. She’s always there to help myself and my wife whenever we need her. The entire service staff there is the best I’ve ever dealt with Warren, Sea More

by m1hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you so much for your amazing review! We're thrilled to hear that Kim M and our service staff have been there for you and your wife when you needed assistance. We're grateful for your continued business with Bedford Jeep!

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