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Bedford Chrysler Dodge Jeep Ram - Service Center

Bedford Hills, NY

4.7
175 Reviews

175 Reviews of Bedford Chrysler Dodge Jeep Ram - Service Center

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August 08, 2024

Service is always done quickly and with a smile! They are honest and open about pricing and services More

by Briz19ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Hi Briz, thank you for your kind words! We're thrilled to hear that you had a positive experience with our services. Providing quick and friendly service is always our top priority, and we appreciate your feedback on our transparency with pricing. We hope to see you again soon!

August 07, 2024

Short , you guys are big crooks. If you guys are the only Jeep in the Country, I'll never drive Jeep in my life. I regret every penny i spend in your establishment. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Iacomini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Valloni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Warren Pandiscia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Monteleone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Hi Paul, we're sorry to hear about your experience. We take customer feedback seriously and would like to discuss your concerns further. Please reach out to our customer service team so we can address this issue and hopefully regain your trust. Thank you for bringing this to our attention. Sincerely, Warren Pandiscia, Service Manager, warren@bedfordjeep.com

July 15, 2024

No proactive updates on my vehicle status All updates where printed by me No perceived concern that they were not able to provide a service loaner passed me off to another sept almost like it wasn’t t More

by Gfpossenti
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Caulfield
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We apologize for the lack of proactive updates on your vehicle status and the miscommunication regarding the service loaner. We want to address these issues to ensure a smoother communication process in the future. Thank you for bringing this to our attention. Sincerely, Warren Pandiscia, Service Manager, warren@bedfordjeep.com

June 12, 2024

they were able to diagnose a long standing issue correctly and fix it promptly great job! More

by Stamford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Stamford, we truly appreciate your positive feedback! We're thrilled to hear that we were able to diagnose and solve your issue promptly. Our team is always here to provide top-notch service. Thank you for choosing us and we look forward to serving you again in the future!

June 01, 2024

Great team. Very professional, upfront. They are also very detail oriented and keep me informed whenever I bring my truck in for service More

by Kenneth.a.Holloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa from service department
Jun 03, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Kenneth, thank you for the fantastic review! We strive to provide professional and detail-oriented service to all our customers. We appreciate your feedback and look forward to continuing to keep you informed during your future visits with us.

May 31, 2024

The service department was excellent. I had a brake issue that I was experiencing which puzzled me since my truck is so new. The Service Tech investigated the issue and found that new rot More

by Gregg Rapacioli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego
Jun 03, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Hi Gregg, thank you so much for sharing your positive experience with our service department! We are thrilled to hear that our team was able to quickly and efficiently resolve the issue with your truck's brakes. We appreciate your feedback and look forward to serving you again in the future.

May 21, 2024

I was late for my appointment, they took it in their stride, and they got the oil change and tire rotation done. I didn't have to wait long. And they washed the car after it was all done. Super service! More

by Yaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you were satisfied with our service and that we could accommodate your appointment despite being late. We appreciate your kind words and look forward to serving you again in the future.

April 20, 2024

Great service. This trip was for new tires on the truck. I took advantage of the buy 3 get 1 for $1 promo. They got me in within a few days for an appointment. Tire More

by Aviking427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2024

Love the early Saturday option for service. Brought my car in for an oil change and was greeted with a smile from Kimberly. She was very kind and helpful. More

by neenz719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with us! We're glad to hear that you enjoyed the early Saturday service option and had a pleasant interaction with Kimberly. We strive to provide excellent customer service, and we appreciate your feedback. We hope to see you again soon!

April 06, 2024

Vehicle was returned in worse condition then when dropped off for service. Parts installed incorrectly More

by Jeep1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

We are concerned to hear that you were unsatisfied with your service. We want to hear more about your appointment so that we can ensure that your car gets the service it needs. Please don't hesitate to reach out to us when you can. Sincerely, Warren Pandiscia, Service Manager, warren@bedfordjeep.com