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Bedford Chrysler Dodge Jeep Ram

Bedford Hills, NY

4.8
630 Reviews
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531 N Bedford Rd

Bedford Hills, NY

10507

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Showing 630 reviews

December 16, 2020

Poor ethics & sloppy financing. I purchased a car from Bedford Jeep. Salesman offered to pay my lease turn in fees and last months lease payment on my turn in (32 days early). The finance team simply hid More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Valloni, Mike Lombardo
Dec 17, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

We are disappointed to receive this feedback and have spoken to our team to learn more about this situation. The last few lease payments were rolled into the new loan, and we agreed to cut a check for the same amount so that you would have money for the final bill. However, there appeared to be an expectation that we would provide a check for the old lease payments as well as a check of equal value to you, which is not what was agreed upon. We are sorry that there continues to be any confusion but we are confident that our team helped you find a great vehicle for less than employee pricing, and that the lease payment options were thoroughly explained. Sincerely, Mike Lombardo, Sales Manager, mike@bedfordjeep.com

Dec 17, 2020 -

Andy responded

The expectation was that you, not me, was paying to terminate my lease so I would get another car from you rather than wait a mother month. In this case, not only did I pay to terminate my own lease, but you financed it into the new car, so now I am paying interest on it also - and I lost use of the old car for 32 days. In addition, I asked for someone to walk me through the buyers order and you didn't responded to my request.

December 14, 2020

I Needed service ASAP and Warren in the service area was able to accommodate me very helpful friendly and professional with answers to questions. Thank you More

by alancoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren in Service Department front desk
Dec 21, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

You're so very welcome! We're glad we could be of service. Please don't hesitate to reach out if there is anything else we can assist you with.

December 01, 2020

Thank you to Ross and Anthony for all of your help with getting the Jeep. I would definitely recommend seeing them for your next Jeep! More

by mbarnett2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross, Anthony
Dec 02, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're so happy that Ross and Anthony were able to help you find an amazing new Jeep. Congratulations on your new ride and please let us know if we can ever help out again!

November 28, 2020

Excellent service all around.. I’ve been using them for years.. they are honest and not pushy.. everything is explained very well.. even for those that aren’t that tech savvy like myself!!! More

by crabidou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Odoardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hill
Nov 30, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance here at Bedford Chrysler Dodge Jeep Ram!

November 21, 2020

My salesman Jeffrey Massicot was patient and answered all my questions culminating in the purchase of a new 2021 compass. Lolling forward you a new partnership. More

by gwj1255
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Odoardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Odoardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff massicot, Steve Carnabuci, Tyler Mills, Anthony Grasso, Tom Lavan, Luis Rivera, Mike Lombardo, Angelo Formisano, Chris Cunnington
Nov 23, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for providing us with the opportunity to help you find a terrific new 2021 Jeep Compass! We're so happy that Jeffrey helped you to make the right decision. Congratulations on your new ride and please do not hesitate to reach out if we can ever be of further assistance!

November 17, 2020

Warren (Service Advisor) is a true professional who listens, understands and explains. He is a valued compliment to this dealership which I would highly recommend. More

by Mike
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Warren (Service Adviser)
Nov 18, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

Mike, we're delighted to hear that you can rely on Warren to deliver a professional and reliable service experience! This is something we work hard to provide each guest so it is wonderful to receive this feedback. Please do not hesitate to reach out if we can ever be of further assistance!

November 02, 2020

Lisa was straightforward and very easy to work with. Anthony worked to get me a strong financing rate. Overall very positive experience and would recommend. More

by wrighttj98
Recommend Dealer
Yes
Employees Worked With
Anthony Grasso
Nov 02, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

We cannot thank you enough for sharing this wonderful feedback about your experience with Lisa and Anthony! Enjoy your new vehicle and please let us know if we can ever help out again!

November 01, 2020

Ross was great to work with! Mike was wonderful! Process of purchasing a car was a pleasure! Would definitely recommend purchasing a car from Bedford Jeep! More

by Lauren Stricof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross, Mike Lombardo
Nov 02, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

Thanks for letting us know how your recent visit went! We're so happy that Ross and Mike were able to help you find a fantastic new car. We truly appreciate your wonderful feedback and hope to work with you again sometime!

October 31, 2020

Bought in my car as I have had to numerous times for numerous issues, and now since I'm out of warranty I was charged $60 for a bulb for lights..highway robbery regardless how pleasant they try to be.. More

by Jansuz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Nov 03, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

We set a high standard for ourselves and we’re sorry to receive this feedback. Unfortunately, we are unable to give away daytime running headlamps for free if there is no longer warranty coverage. However, we tried to accommodate you by offering a discount on the replacement parts. We are sorry that you are disappointed and hope you will reach out directly to discuss this further. Sincerely, Dante M. Odoardi, dante@bedfordjeep.com

October 30, 2020

I have dealt with Warren in service Dept on three separate occasions and can easily the interactions were excellent! He is extremely knowledgeable of Jeep products, has demonstrated a superior servi More

by Michael b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren
Oct 30, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you, Michael! Thanks for giving us the chance to take care of your Jeep. We're so happy you can rely on us to take amazing care of your vehicle, and hope you will reach out if we can ever be of assistance again in the future!

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