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Beck and Masten Buick GMC Coastal Bend

Robstown, TX

Overview
Reviews
Vehicles
4.6
205 Reviews
Call Dealership (361) 933-5300

200 US-77

Robstown, TX

78380

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Showing 205 reviews

January 31, 2025

Service department is thorough and keeps you advised of your vehicles status. Cost is typical of a dealer. More

by philgagnon58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert vasquez
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January 31, 2025

I was always treated with respect by everyone that I came in contact with. The vehicle I wanted was not that easy to locate but they worked their magic and found exactly what i wanted. I am 80 years old a More

by Mimi’s ride
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Davis
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January 30, 2025

My truck broke down I went in to service and the service manager came out and wrote the ticket up said would call me and let me know what was wrong.About an hour and 1/2 I received a call saying that the fu More

by lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
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January 28, 2025

Took my truck in to get serviced and was absolutely amazed at the great customer service. They actually care about the customer. A special shout out to Miss. Rachel Villarreal, great service and knowle More

by Eduardo.flores.a1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal
Report | Print
Feb 01, 2025 -

Beck and Masten Buick GMC Coastal Bend responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Beck & Masten GMC Coastal

January 27, 2025

Finished work on time, did not have to wait a long time. Service rep was professional More

by oscar10852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Jan 31, 2025 -

Beck and Masten Buick GMC Coastal Bend responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2025

I took my car into Beck & Masten for an oil change and fuel system cleaning. When I got my car back I checked the tire pressure and all four tires were very low: 30, 30, 27 and 29. I took it to Discount T More

by judykirchoff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Villarreal
Report | Print
Jan 18, 2025 -

Beck and Masten Buick GMC Coastal Bend responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Eric Weber Service Manager eweber@group1auto.com 361-310-6729

January 17, 2025

The customer service at all departments is absolutely AMAZING! Our family was taken such good care of,and all my question answered. Everyone I encountered had great patience in explaining what was going More

by joyboehme0657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal
Report | Print
Jan 19, 2025 -

Beck and Masten Buick GMC Coastal Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC Coastal! We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

Customer service was great. Kept me updated with everything that was going on with my vehicle. More

by ariannaugues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal
Report | Print
Jan 12, 2025 -

Beck and Masten Buick GMC Coastal Bend responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2025

Very good service and selection,no thanks I stayed it all in the first feww More

by Rmcfadden5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney Andrada, Manny Escalon, Melynda Lewis
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Jan 13, 2025 -

Beck and Masten Buick GMC Coastal Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2025

Great service Rachel did awesome job always kept me informed always upfront with job being done More

by Beaverjack72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal , Brittney Andrada, Robert vasquez, Manny Escalon, Melynda Lewis
Report | Print
Jan 13, 2025 -

Beck and Masten Buick GMC Coastal Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC Coastal. Please don't hesitate to reach out if there's anything additional we can do for you.

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