Beck Toyota - Service Center

Beck Toyota Service Wonderful friendly service that was performed very quickly and on time. I will definitely be buying and servicing all of my vehicles here in the futur Wonderful friendly service that was performed very quickly and on time. I will definitely be buying and servicing all of my vehicles here in the future! More

Owen Webster is an genuine honest man!!!!! I returned to Beck Toyota today with my 2018 TundrIa that bought a year ago. I bought my Tundra from a salesman (no longer at Beck) that told me the I returned to Beck Toyota today with my 2018 TundrIa that bought a year ago. I bought my Tundra from a salesman (no longer at Beck) that told me the Tundra had a remote start. All I had to do was download the Entune app. Well, after downloading the app and several days of talking to Toyota, I found out that it wasn't even an option on the Tundra. Then I thought, I'll just put an after market remote starter on it. Guess again. My truck was so new that no one would touch my truck. Today I went to Beck for a 5000 mile service and ran into Owen Webster. Owen did finally remember me. I explained my dilemma to Owen. I told Owen I was interested in trading in my truck for a newer version with remote start. Owen diligently researched and found out that it is still not an option. Owen called Ziebart down the street and found out that they could install a remote start. Owen Webster scheduled the install immediately and paid for the remote start in good faith due to the history with my last salesman. Now this is how you conduct business and keep customers. Thank you Owen Webster. I will definitely be a loyal Beck Toyota customer!!!!! More

Great Service Department I've been driving over 60 miles round trip for the last several years to ask Beck to service my 10 year old Camry Hybrid. I love my car and I love Be I've been driving over 60 miles round trip for the last several years to ask Beck to service my 10 year old Camry Hybrid. I love my car and I love Beck service. I can always depend on them to provide great service in a reasonable amount of time. They answer all my questions and have a great facility with great staff! More

Beck the Best Chuck Henthorne my adviser is so professional and understanding. He makes sure you understand what service is needed and what the cost will be and wh Chuck Henthorne my adviser is so professional and understanding. He makes sure you understand what service is needed and what the cost will be and when the work would be finished. More

Prompt service and very courteous employes This dealership gives prompt service. All employes are courteous and helpful and the facility is spotless and pleasant. Taking my car in for service This dealership gives prompt service. All employes are courteous and helpful and the facility is spotless and pleasant. Taking my car in for service is always pleasant More

Fast and friendly service. The staff was friendly, patient and very efficient. The routine oil change and tire rotation were completed in record time. The hot chocolate was te The staff was friendly, patient and very efficient. The routine oil change and tire rotation were completed in record time. The hot chocolate was terrific too! More

Wrong diagnosis for engine noise. I experienced a misdiagnosis from the service tecnicians for an engine noise when accelerating. They told me the "malfunction did not return" after r I experienced a misdiagnosis from the service tecnicians for an engine noise when accelerating. They told me the "malfunction did not return" after road testing it. But the same noise returned the next day. I'm disappointed with their less than comprehensive approach to finding my problem. I paid $ 144.00 for nothing ! Its hard to have confidence after going through this ! More

Attempted to schedule a rountine maintenance I phoned dealership. Lady who answered was very courteous. I was transferred to service department. Again, lady who answered was very courteous and pr I phoned dealership. Lady who answered was very courteous. I was transferred to service department. Again, lady who answered was very courteous and professional. She informed me a service scheduler could text to communicate to schedule an appointment if texting was a better option. I agreed to texting. I almost immediately was contacted by someone. Again, very courteous and professional. I responded, answered questions and confirmed I wanted to schedule. That is where the good experience ended. I NEVER received another text. I decided maybe person was off that day, or became busy. I waited until next day (Saturday) I sent another text asking if more information was needed. I decided then if they wanted my business, they would respond. If not Saturday, they would on Monday, or Tuesday. No, I received no text or even a call from someone else. I scheduled service online with another Toyota dealership and have had a great experience. I am new to the Indy area. I chose Beck due to great reviews, I see tons of vehicles with their logo on the back and have seen the dealership. I was impressed. Sadly, that fell quite short based on lack of professionalism. Not only was a service customer lost, any sales are also lost from me. More