Beck Toyota - Service Center

I've been coming to Beck for service of my vehicle for over five years and have been a happy customer. But NOT today. This is the first time that I have dealt with Service Advisor Ms West and the experien over five years and have been a happy customer. But NOT today. This is the first time that I have dealt with Service Advisor Ms West and the experience is egregiously bad. When I checked in, she was unable to locate any of my information. That was strange because I made my appointment via Beck's website, and as a returning customer, I had my vehicle VIN and contact information saved and everything. She then asked if I had my Driver's License with me, which was ridiculous. Why would you need my DL for service of the vehicle? After fumbling in front of her computer for a few minutes, she had no luck and had to use her iPhone to take a picture of the VIN on the side of the vehicle and then proceeded to manually enter the numbers into her computer. (And never mind about the DL apparently.) This whole process didn't make any sense and was a complete waste of time. And she was very rude. When I saw my vehicle was brought back from the service garage and parked in the front, I came to her desk to see if it was done. At that time, multiple paperwork sheets had already piled up on her desk, an indication of her efficiency apparently. When she came back to her desk and saw me, she talked to me in a very rude manner, telling me to go inside and wait, because 'there're other people in front of you'. This is the worst customer experience that I have encountered at any dealership. How is this staff not trained to do her job properly? What happened to basic competence? And how can anyone working in a customer facing position talk in such a rude manner? I sincerely hope Beck's management can take notice and address the issue here. Obviously you have invested a lot in your IT system, so your employees are supposed to utilize it to streamline the process and work with efficiency. To resort back to taking photos of VIN and manually input them? And asking for customer's Driver's License? What's going on here? And last but not least, a service advisor should treat customers with respect, act and talk properly. More

Pro: My car service was completed exactly when promised. Con: When I called for a service appointment, I couldn’t get on the schedule for 2+ weeks. I needed service more promptly than when I was schedule Con: When I called for a service appointment, I couldn’t get on the schedule for 2+ weeks. I needed service more promptly than when I was scheduled. More

Booking was easy. Dropping off the car was easy and the next steps were clearly outlined. You met timelines, and updated me with information throughout the day. Excellent! next steps were clearly outlined. You met timelines, and updated me with information throughout the day. Excellent! More

Chris Frederick was awesome. We phoned him on a Saturday morning to test drive a car...he was waiting on us when we got there. Worked with us in every way got us in & out in a little over 2 hours & we drov morning to test drive a car...he was waiting on us when we got there. Worked with us in every way got us in & out in a little over 2 hours & we drove away with an Certified Used Car. Thanks Chris. More

First of all, I called after making my appointment on-line because I wasn't sure what I needed and was concerned about having to wait a long time while service was being done. Ruby was so helpful. A on-line because I wasn't sure what I needed and was concerned about having to wait a long time while service was being done. Ruby was so helpful. After assuring me I could get a ride home if needed, she discussed my service needs and her advice was great. My wait was short, everybody was wearing a mask and not having to sit close together while waiting, and the service writer explained what was done and what might be needed next visit. More

Melissa Richey was very thorough, knowledgeable and courteous in overseeing the service of my 1992 Blue Celica Convertible. She is an excellent replacement for recently retired Greg Rounds, On Octobe courteous in overseeing the service of my 1992 Blue Celica Convertible. She is an excellent replacement for recently retired Greg Rounds, On October 2, 2020 she was definitely 5-Star plus in providing outstanding service on behalf of Beck Toyota. More

Excellent service and staff and it was great to get the ride home and picked up when the work on the safety recall was completed. I would highly recommend this dealership for purchase or service. ride home and picked up when the work on the safety recall was completed. I would highly recommend this dealership for purchase or service. More

I have never seen so many rude people in 1 place! I dread having to come in for maintenance 😬 Does not matter how nice you are 🤷🏻‍♀️ Melissa is service is rude and hateful! having to come in for maintenance 😬 Does not matter how nice you are 🤷🏻‍♀️ Melissa is service is rude and hateful! More

Misrepresented Service Coupon Made service appointment for the Works coupon which has always included tire rotation and confirmed by phone. Upon arrival was told oil change only an Made service appointment for the Works coupon which has always included tire rotation and confirmed by phone. Upon arrival was told oil change only and they had the right to change terms at any time. Immediately went to another Toyota dealership who honored the Ed Martin coupon. More

Servicing your car during COVID Friendly and professional staff very mindful of social distancing. Set up nicely for social distancing inside the waiting and showroom areas. Car was Friendly and professional staff very mindful of social distancing. Set up nicely for social distancing inside the waiting and showroom areas. Car was ready on time. More