Beck & Masten Buick GMC South - Service Center

Danielle in parts was excellent. She was the only one that acknowledged me when I walked in. Danielle was very helpful and knowledgeable. I will return with her when I need service She was the only one that acknowledged me when I walked in. Danielle was very helpful and knowledgeable. I will return with her when I need service again. In part department. Took minutes for someone to come help me. Once I got help the young man was really helpful. Good customer service cross out the wait time. There was two ladies next to parts I believe in trade in area never acknowledged me, while waiting for someone in parts. I understand if it’s not there department, but acknowledgement goes a long way. Over all I will return when again. I would just pass along acknowledge the customers will give a better experience. More

I was an hour early for service appointment today and they finished it within the hour. I received text updates throughout the process and happy with everyone I encountered. they finished it within the hour. I received text updates throughout the process and happy with everyone I encountered. More

Very good customer service , and patience to explain everything . I recommend this dealer ship . Thanks everything . I recommend this dealer ship . Thanks More

Awesome from the start. Excellent service. Give stars no less. Will definetely come back to them. Excellent service. Give stars no less. Will definetely come back to them. More

My service provider at Beck, Master was very courteous and friendly! His name was William Lentini! I definitely want him to be my service advisor from now on! and friendly! His name was William Lentini! I definitely want him to be my service advisor from now on! More

Rosie is patient and excellent customer service. Rosie takes her time to explain issues at hand. I have been working with her for years. Rosie takes her time to explain issues at hand. I have been working with her for years. More

Service was very busy. Estimated my vehicle would be in for about two hours. Was finished in 50 minutes. Employee was very knowledgeable and helpful. Estimated my vehicle would be in for about two hours. Was finished in 50 minutes. Employee was very knowledgeable and helpful. More

Service department has been a definite improvement since I first started coming here. I hope they continue to use pictures and specially videos after services/maintenance. I first started coming here. I hope they continue to use pictures and specially videos after services/maintenance. More

The people in service are very cordial and help approache you upon arrival but how they estimate time of how long the wait will be needs assistance. It was hours longer than estimated. you upon arrival but how they estimate time of how long the wait will be needs assistance. It was hours longer than estimated. More

Worst service experience ever. I have a service plan with the dealership so my oil changes are covered. I had a 9:00 am appointment, at 11:00 am my car wasn’t even touched. So afte I have a service plan with the dealership so my oil changes are covered. I had a 9:00 am appointment, at 11:00 am my car wasn’t even touched. So after it taking more than 20 minutes to che k me in, and then being Che led in by someone other than my “advisor” they failed to rotate my tires as requested nor did they check my tire for a leak. They then charged me for my oil change. I could have gone to Take 5 oil and paid the same thing and been in and out in 30 minutes. He offered to call about my service plan, yet t I saw what the previous customer went through. Wishing I hadn’t purchased the service plan so I could have the freedom to go elsewhere. More