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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,635 Reviews

1,635 Reviews of Beck & Masten Buick GMC South - Service Center

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November 02, 2022

The Service Advisors are knowledgeable and Berry professional. The headlight recall fix took a reasonable amount of time. All was good. More

by Sierra2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 01, 2022

They were right on it ! And I got my vehicle quick and easy very dependable and pleased More

by jsotel23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Beck & Masten Buick GMC South responded

I am delighted to hear of your positive experience at our dealership! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 31, 2022

I highly recommend Beck and Masten South! I took my truck in for service and had a quick turnaround. My advisor; Daniel is really helpful and always meets my expectations. 10/10 More

by Salazar0586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 02, 2022 -

Beck & Masten Buick GMC South responded

I truly appreciate you taking the time to write about your experience at our service department! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 31, 2022

The dealership was very professional in all ways , good service and employees, verry helpful in all aspects of my vehicle More

by Adrian Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 31, 2022

great dealerships i love this place and i elouise recommend his dealership to a lot a lot of people More

by RRODNEYWHITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 31, 2022

It was very good service I made the appointment last minute and still got in. More

by ADRIANLPZ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 02, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your perfect review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 30, 2022

I met with Frany for my service appointment. She was absolutely great. She kept me informed about my car and when my car would be ready for pick up. Thanks Frany. Keep up the great work. More

by cjack1919
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 30, 2022

Even though we could not resolve the problem w/my truck Frany & Gaby where a plesssure to work with. Good people! Tanner was top notch, he listened and understood my situation and came up with a soluti More

by thinkindna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to me! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Nov 02, 2022 -

thinkindna responded

You're welcome!

October 30, 2022

The service was great but the wait was ridiculous. I waited 3 hours for a oil change and inspection More

by jackiehill85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 28, 2022

Rosie and Gaby was outstanding in making sure we were taken care of. Rosie made sure to communicate when we could pick up our vehicle and Gaby was very helpful in answering questions that we had. More

by Deborah_dyer19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Deborah, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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