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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,634 Reviews
Call Service Center (713) 947-4111

1,634 Reviews of Beck & Masten Buick GMC South - Service Center

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November 10, 2022

Did not like the service I got . Waited almost 3 hours for them to tell me they had to order the parts 😠 when I had talk to some person week and half ago More

by VASQUEZABEL45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 09, 2022

I Love going to Beck & Master South because they always take good care of me thanks! More

by Dmodel1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 06, 2022

They are good at what they do you get there and they try their best to get you going with your vehicle fixed More

by ngracia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 06, 2022

The customer service representative was great however, the service itself was poor. My truck stayed at dealership over a week while my part for my vehicle was there/ available a day after I dropped off my More

by Shanemjohnson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2022 -

Beck & Masten Buick GMC South responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 06, 2022

The service was fast. We needed the vehicle back quick as we were going out of town. Thanks!! More

by Colby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your outstanding rating about our service department. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 05, 2022

Service department refused to give me the reason they are not honoring my warranty contract More

by KELLEYG75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwards
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Nov 08, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Nov 08, 2022 -

KELLEYG75 responded

You can give me a call at (813) 313-8634 at your earliest convenient

November 03, 2022

Good customer service,and getting back with me as soon as possible with a diagnosis of my truck.. More

by TOY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 02, 2022

Bueno bilingue bonito rapido limpio falto programar mis sensores de las llantas voy por un tone up More

by Danielgamez062@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Beck & Masten Buick GMC South responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 02, 2022

Service was courteous, professional and knowledgeable. I greatly appreciated the video used to validate the operational functionality of my electronic bed cover. I felt this was truly a step above service More

by hyorosco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 02, 2022

The Service Advisors are knowledgeable and Berry professional. The headlight recall fix took a reasonable amount of time. All was good. More

by Sierra2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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