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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,634 Reviews

1,634 Reviews of Beck & Masten Buick GMC South - Service Center

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November 14, 2022

The employees are very professional and courteous. They make sure you are satisfied with their service More

by holamerobles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabby
Nov 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2022

Did a good job on the service work this time. Vehicle was ready when promised. More

by MikeM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2022

My husband and I were excited and trusting in purchasing a pre-owned vehicle from Beck and Masten as it came highly recommended from friends and family. However, within 4 months, just when we were taking th More

by Angelica Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert and Edward
Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Angelica, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2022

The Dealer serviced our vehicle efficiently and professionally. The staff were courteous and well trained. More

by anwtex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2022

Staff is very knowledgeable, helpful and friendly. It is so easy to schedule an appointment for work needed and have it completed in a timely manner. More

by sweetbabou1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to submit this amazing feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2022

Great facility but waited 20 + mins to get my vehicle at pickup. Found it myself and left after almost 30 mins. More

by Jelvkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2022

They did what I asked them to do! Did find a lot of stuff to raise the bill. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2022

The whole staff is very reliable, very knowledgeable, courteous and very helpful. The staff is also punctual. More

by jshcpe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 10, 2022

It has been a disaster with this vehicle, at first it was the transmission never got fix right know the motor didn't get fix right and know I don't know what's wrong but is back at the shop More

by BENJAMINMOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Beck & Masten Buick GMC South responded

Benjamin, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 10, 2022

Gabby was very helpful, understanding of my situation and knowledgeable. She was honest with the time frame to complete the work on my Envision. More

by bkistler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that Gabby was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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