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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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December 18, 2022

They are fair and honest about the work they do for their costumes. Thanks a whole lot More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Dec 20, 2022 -

Beck & Masten Buick GMC South responded

James, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 18, 2022

They did not complete the oil change and tire rotation as discussed. I brought the truck in originally to have a nail in tire removed and patched if necessary. The truck was due for oil change and tire rotat More

by Brian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Beck & Masten Buick GMC South responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 14, 2022

Buying my new GMC Denali HD went pretty flawlessly. The salesman that we dealt with was fantastic. I just went in for my first oil change because it was free for buying the vehicle and that was a joke. More

by hbellew
Recommend Dealer
No
Employees Worked With
I don’t know the names of the 2 guys who “helped” me. But I’m not even putting the whole crappy experience just on just them. I’m gonna say it’s everybody left a lot to be desired.
Dec 16, 2022 -

Beck & Masten Buick GMC South responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 14, 2022

Good people good service they offer customers a great deal on services and prices thanks More

by Cantujaime02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 14, 2022

This dealership has great service and staff. They are very good and honest with their work More

by Paula cornjeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Beck & Masten Buick GMC South responded

I really appreciate your feedback, Paula. I love hearing from our customers and thank you for choosing us for your automotive needs. I hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 12, 2022

Excellent dealership. Excellent service. Rosie Hernandez is excellent in receiving me and my car. All my car problems solved. Uber service appreciated. Merry. Xmas More

by Mleija
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2022

Everything was good. Good communication and service. They were on time and already let me know what I need done on my next trip. More

by devin.priddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2022

Every time I go there I get treated with respect and and I like doing business with you all More

by MERCHANT261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel woods
Dec 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Disappointed with the service dept in general, no personality, not very friendly this was the second for me and that due to them not doing everything the first time. The third visit is highly unlike More

by AKAD_2001
Recommend Dealer
No
Employees Worked With
Don't know a
Dec 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and we would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

I felt like my car and request was an interruption. Thanks for fixing the recall. I did have other request which was totally ignored. Like I said, felt like an intrusion. P More

by Kcel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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