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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,633 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,633 Reviews of Beck & Masten Buick GMC South - Service Center
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January 02, 2023
Horrible service no good communication with the service advisor didn’t make effort to get vehicle diagnoses in timely manner. advisor didn’t make effort to get vehicle diagnoses in timely manner. More
by bibi.navarro
Verified CustomerEmployees Worked With
January 02, 2023
It was clean. Everyone was nice. I might go back, but probably go to another dealership. I felt that the Sterling McCall GMC dealership is overall better. I us Everyone was nice. I might go back, but probably go to another dealership. I felt that the Sterling McCall GMC dealership is overall better. I used coupons at both dealerships but it was a better deal at the Sterling McCall one. I probably waited the same amount of time at both places, but at Sterling McCall, my truck was washed when I took it there for just an oil change. I also received a report about my truck and everything they inspected to ensure it was good or might need repair. Didn’t receive that at BM GMC South. They also never reset my oil mileage to 100%, which Sterling McCall did. I had to look it up how to do it and figure it out myself. It was easy enough after a few attempts, but I shouldn’t have to do that if I’m waiting 90 mins for an oil change and another dealership manages to get all of that done in the same time frame or less. More
by DG
Employees Worked With
Rex
January 02, 2023
Great service and awesome communication. My vehicle was ready quickly and the person explained to me suggested service. My vehicle was ready quickly and the person explained to me suggested service. More
by sohopanther_12
Employees Worked With
January 02, 2023
Great customer service. They provide good communication and understand the need to return truck ASAP. They provide good communication and understand the need to return truck ASAP. More
by KMCCOY003
Employees Worked With
January 02, 2023
Great service. Issues came up that were not expected but our service advisor and the dealership addressed w Them fairly. Issues came up that were not expected but our service advisor and the dealership addressed w Them fairly. More
by marquezfamily05
December 30, 2022
Service department is great. Rosie is very helpful and is always there to explain if I have any questions. Rosie is very helpful and is always there to explain if I have any questions. More
by LEGODSEY
Employees Worked With
December 30, 2022
Professional service and they stand behind their work they diagnose and fix problems other dealerships miss they diagnose and fix problems other dealerships miss More
by Robert
Employees Worked With
December 28, 2022
I brought my vehicle in for an oil change and a nail in my tire. Oil change was quick and went well. When I asked about the nail they said I didn’t have one. I got home nail was in my tire. I called they s my tire. Oil change was quick and went well. When I asked about the nail they said I didn’t have one. I got home nail was in my tire. I called they said the machine was broken. If you can’t fix a flat then tell your customer don’t lie. Now I need to make another appointment elsewhere to get my tire fixed. More
by Jejudd
Employees Worked With
Didn’t work with any above.
