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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews
Call Service Center (713) 947-4111

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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January 11, 2023

I had to get the service manager to take care of my problem and he did a good job. More

by fayelinthicum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name who did not help me
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2023

Good quality work, waiting time is not too long and staff is nice and friendly. More

by alexisgarza0016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2023

Very organized. Got there early. They oil changed and tires rotated and back to me early. Very pleased. More

by TEAMSCHOPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2023

Very satisfied. They did a good job and offered me an emergency responder discount. Good job. More

by dhdavis101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
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Jan 11, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Great attendant and perfect job. Just need to keep to agreed time. Appreciate you guys. More

by Adetunji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Eiler, Reputation .com
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Adetunji, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

I told Mr. Heraa about my car problems and he fixed it. He also told me about rewards points I had that I was unaware of. I was able to receive a discount with More

by VERNADJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heras
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Daniel provided the absolute best service, excellent communication, and honored his commitment to time and repairs. More

by codydputnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

I had a great service experience while dealing with Albert Ramirez he was a bright in my service experience. More

by al1lynn@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Jan 08, 2023 -

al1lynn@aol.com responded

Enjoyed my service experience.

January 08, 2023

Everyone has been very nice and helpful. My service advisor kept me informed and the service was done correctly the first time. Very satisfied. More

by SCOTT.LAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Scott! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Professional service tech I wouldn’t take my vehicle anywhere else. Pretty fast return on my repairs. Would recommend Beck and Masten to friends and family Thank you More

by leslievasquez822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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