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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews
Call Service Center (713) 947-4111

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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January 19, 2023

The service was great staff was awesome and very professional. Keep up the good work More

by kbrownpooh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Beck & Masten Buick GMC South responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Everything went well from the time I showed up until the time I left. No probkems More

by michaelpayne_80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I am pleased to hear your experience was smooth from start to finish. I am eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Jessica was Very through and she Explained everything to me. Great Customer Service. She got me the Advantage plan to save me money. She truly cared. More

by Salcedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I am glad we achieved that. Once again, I appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Great service, very personable. I will return! Thank you!! I can't remember my service agent, but she was GREAT!! More

by krisna.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and I am ecstatic to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, I value our customers and I look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

Great customer service with the customer service representative and turnaround time on maintenance on work performed More

by adhudson88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I am very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to me and I want to be able to provide them with the kind of service they deserve. Come and see me again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

2.5 hours for an oil change is too long. No communication from service dept (Rex). None of the coffee machines were working. I appreciate a car wash, but car came back worse than before car w More

by DALIKE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Alvarez, Rex
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Second time I’ve had my oil changed here, and this will be my new regular spot for my Buick. Service was personable and efficient. Couldn’t have been more pleased. More

by deanhennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Service gave me a ride home and took care of my problem with my truck The only problem is Service didn’t get back to me soon enough More

by jejafran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2023

Didn’t fix my problem & this is the second time I’ve brought it in. My Denali was there for 20 days and the same light came back on the dash the next day. Not to mention they don’t offer loaner vehicles More

by Dariand17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2023

Although power was out, Albert was able to solve my warranty issues. Very friendly folks! More

by lawrencecox73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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