Beck & Masten Buick GMC South - Service Center

I brought my car in for a recall, my wait was from 2:45 p.m. - 5:45 p.m., but I didn't mind the wait because everyone was very professional, caring and kind. Even Mr. Beck stopped by the waiting area to s p.m. - 5:45 p.m., but I didn't mind the wait because everyone was very professional, caring and kind. Even Mr. Beck stopped by the waiting area to see if we (the customers) had been helped and were alright. Although we weren't formally introduced, I knew it was him, because he was dressed different from the other employees and his demeanor was that of a Boss. It is very rare that you attend a business and the Owner will stop his/her busy schedule and come by the waiting room to say hello. This make customers feel more comfortable. This dealership, has got several additives to make you feel at home, i.e., fresh coffee,water (ice cold in individual bottles) and fresh baked cookies. There was nother time that I was there and they had customer appreciation with Bar-B-Que and sides to go with it and as the customers entered into the dealership, they were told to go to the conference room and help themselves. I been to other appreciation benefits and by the time the employees finished, there was nothing for the customers. There has only been one other car dealer that I've visited in pass years, that I had this much confidence in and it is gone out of business. There is another dealership down the way from B&M, but it doesn't come close to the personable and professional feeling you receive from B&M. My only 2 suggestions are (1) consider placing seat covers in the restrooms and a trash can near the door for soild paper towels. Some people do not like to open the door with just washed hands, it defeats the purpose. Thank you Mr. Beck and staff, keep up the good work. More

This experience was great and exceeded my expectations! Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but n Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but not pressured to complete the repairs. All the staff was friendly and Rosie was professional and knowledgeable. I will return and tell my family and friends. More

take my acadia there for water leak.. they say they fix it .. but they didn't.. so i would say they are full of liers ..then they say i gonna receive a survey call .. they never did...liers and more liers. it .. but they didn't.. so i would say they are full of liers ..then they say i gonna receive a survey call .. they never did...liers and more liers... More

My wife's Saturn ignition would not disengage. The "so-called" authorized Saturn dealership in the area, told her they could not find her GM service plan in the system and that the service would take "so-called" authorized Saturn dealership in the area, told her they could not find her GM service plan in the system and that the service would take 4-6 hrs, and then she would have to pay for it out of pocket. She drove into the lot, Beck and Masten personnel had her GM service plan up on the computer in 30 seconds, and she drove away in her own car less than 2 hrs later. Superb service across the board from the technicians doing the work and the management team for helping out. We are definitely moving our business from the authorized dealer to this one. This was the type of service Saturn gave us, which is why we went with GM in the first place. Thanks guys. More

Everytime I go to this dealer for service, I feel like they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car ther they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car there. They will continue to have me as a loyal customer, and Rosie is great. More

Every time I come in for service at this location, I know I can always count on Danny, Rosie, or Manny for the best service. I'm always guaranteed a loaner car, whether its for a few hours or a day, they alw I can always count on Danny, Rosie, or Manny for the best service. I'm always guaranteed a loaner car, whether its for a few hours or a day, they always make sure that I'm not left without one to do what I need to while my car is having service done. Everyone is so helpful & friendly and always willing to assist with any issues. I have to say that I've never had a dealership so helpful with such a great staff and I just want to say "thank you" for all that they've done to assist me with my vehicle. HIGHLY RECOMMENDED for this location! More

On this stormie day, I came in to BECK & MASTEN to get my PONTIAC G6 service. I just want to say that MANNY ESCALON went above and beyond to make my day a lil bit brighter. I would like to "THANK" him get my PONTIAC G6 service. I just want to say that MANNY ESCALON went above and beyond to make my day a lil bit brighter. I would like to "THANK" him for meeting my needs in every way possible. I walked out a very satisfied customer today.....singing and dancing "THIS IS HOW WE DO IT"!!! GREAT CUSTOMER SERVICE More