Beck & Masten Buick GMC South - Service Center

Sorry Recall Svc Follow Thru My 2007 Saturn Ion's involved w/the massive GMC recalls for the ignition switch. I took it in to Beck & Masten, Gulf Fwy, Houston & was told parts h My 2007 Saturn Ion's involved w/the massive GMC recalls for the ignition switch. I took it in to Beck & Masten, Gulf Fwy, Houston & was told parts had to be ordered because they weren't able to keep up w/the demand. I said, Ok, fine. 6 weeks later they called to say parts were in & to schedule an appt. to get recall svc done. I said, great, let's do it @ 7:00 am, Tues., Sept. 30. Today, is that day. I took off from work to make this happen. I hand over my recall appt. letter, the svc guy looks up the info on my car & says, "let me check if the parts are here." It takes a phone call to the parts dept. & him walking back there to check himselft to tell me they don't have the parts. WHAT!!!!!!!! You order the parts, they come in, you call me to come in, I come in, AND YOU DON'T HAVE THE PARTS!!!!!!!!! I know they're swamped, but come on. I don't have the time to waste because of their broken process. He's offering me gas for my inconvenience but that little Saturn only holds 13 gallons. I will have lost almost $200 in income by the time this is done as it will be my 3rd personal visit to the dealership to make this happen. More

Rosie Hernandez Best Svc Advisor at Beck & Masten- Rosie, thank you again for taking matters into your own hands. I appreciate your help, I cannot thank you enough.. No one can get the job done like Rosie, thank you again for taking matters into your own hands. I appreciate your help, I cannot thank you enough.. No one can get the job done like you can! More

Always Dependable Been going there for several years now - they are friendly service and check the car over and make appropriate recommendations - new over sell. They Been going there for several years now - they are friendly service and check the car over and make appropriate recommendations - new over sell. They have always been able to service the care correctly the first time - no take backs. More

We purchased a use 2009 Acadia from this dealership in July. It was sold to us with problems despite the dealership assuring us it went through an extensive checklist before it was offered for sale. So fa July. It was sold to us with problems despite the dealership assuring us it went through an extensive checklist before it was offered for sale. So far it has been in the shop 5 times and STILL isn't running properly. Each time they "bandaid" fix it, we pick it up, and it starts acting up again within a few weeks. We then return for the process to begin again with yet a different service person, only to be juggled around again. Thankfully we were smart to purchase the extended warranty. We will be taking our business elsewhere. More

I can't say enough good things about the service department at Beck and Masten. I called Jaime Ward looking for someone to help me since the dealership close to me did not want to help me. I have department at Beck and Masten. I called Jaime Ward looking for someone to help me since the dealership close to me did not want to help me. I have a 2009 Acadia that was acting up really bad and knew something was seriously wrong but the dealership closest to me did not want to investigate the real problem since I did not have a "check engine light" that came on. They had told me to "just drive it until the check engine light comes on" and then we can help you. When I spoke to Jaime he was more than willing to help me and provide me with a loaner car while my car was being evaluated and worked on. The service team gladly took my car in, got it to act up and called me to let me know what the problems were. I had to have 3 coils replaced in addition to the main computer of my car. They quickly ordered the parts and took car of all the problems. The service manager Manny Escalon was so nice and made it a point to make sure I was being taken care of, the loaner car was adequate and that I was getting the service I expected. I just could not get over how professional things were handled and how well they treated their customers. Even though this dealership is much further away from my home, I will definitely be giving them all my business since they willing to make sure their customers are well taken care of and provide excellent service. Thank you again to Jaime Ward for all your help. You and your team are awesome. More

Everything was great until the door handle broke off; Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the to Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the torrent for the repair. Soon after she got it back, I went to look at the door handle and notice the terrible paint job. The paint looked like it was just dripping off the door handle. Clearly the handle was over sprayed and allowed to ooze and dry. No quality control at all. I told her to take it back , this is not what we expected from a dealership. It took her like a couple of months but she finally took it back. They took a look at the paint and said ok. I just wanted an original GM handle, with a quality paint job to match the vehicles. Her extended warrant was about to expire in two months, so I asked if the handle itself would have any coverage after the warranty expires. The answer I got was it would have a year of coverage. Eight months go by since we got it back and the handle breaks off again. We contacted Beck n Masten only to hear it would not be covered. The coverage started when it first broke not when we took it back about the paint. They told us we could however contact the company who painted the part. Beck n Masten dealership doesn’t paint the parts????? Why are we taking it to the dealership, if they just hand the paint job over to high tech auto sound or collision or whatever …. If I wanted some cheap paint job, I’d just can spray it. So much for dealership quality. We didn’t even bother to try and see if they would do any good on their work. I’m not even sure it was a GM part anymore, why would they go through the trouble of removing the paint, priming and repainting. It is more cost efficient for them to just get some cheap aftermarket part and just paint it. I know what you’re thinking; we must be tough on the torrent. she is the first owner of an 07 with only 60,000 miles on it. Like really. And I didn’t know her at the time of purchase, but don’t even get me started on the interest rate she got from them. They saw her coming to say the least, it is outrageously high. More

Rosie and Raul were awesome. I needed a key fob reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, and they were very courteous and professional. Those two were wonderful! More

I've been in the automotive industry for over 40 years. Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehic Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehicle in and deal with the service department on her own. She dealt with Rosie this time, also with Gloria and Rosie on other issues in the past. These ladies have taken excellent care of my wife every time. We live in Baytown, 25 miles away from the dealership, but I don't feel it's a problem driving that far for the service and attention we get. Thanks again girls for taking great care of my wife, she loves dealing with you two. More

I have been a loyal GMC customer for over 15 years. The service I receive when I take in my Buick Regal from Manny, Rosie and Gloria have always been exceptional. I love the warm welcome I receive when I service I receive when I take in my Buick Regal from Manny, Rosie and Gloria have always been exceptional. I love the warm welcome I receive when I take my car in for service...sometimes I even stop by just to say hi to them for no reason whatsoever! I have known Manny & Rosie for many years and since they have been with Beck & Masten GMC South, I never been dissatified with the service I have recived. I recommend the service dept at Beck & Masten to all of my family & friends anyday! I purchased my daughter's car when she went away to college there last year, Manny made sure everything was in tip top shape...there's nothing more satifying knowing that you have placed your child in a safe & dependable vehicle from Beck & Masten. Beck & Masten GMC South.....a reliable place to purchase & service your cars & trucks! ~Linda Silva~ More

We made an appointment. Gloria took it right away. They did the warranty work and it is great. Gloria is very profesional in her job. She is always so nice. did the warranty work and it is great. Gloria is very profesional in her job. She is always so nice. More