Beck & Masten Buick GMC South - Service Center

Excellent customer service at the SERVICE department! I've been going to this dealership to have my Buick Encore 2015 checked on several times now. I didn't purchase the vehicle here, but the Service Depa I've been going to this dealership to have my Buick Encore 2015 checked on several times now. I didn't purchase the vehicle here, but the Service Department is great! I've had my oil change once, an engine light checked and this last time I had trouble with the battery... Roger has been the person to take care of my car in the last two occasions and he has been incredibly helpful! Super patient and understanding!! The Waiting room is very comfortable - drinks, snacks and WIFI available.. they really make you feel like going back to them always! I certainly trust them with my car, and will be going back there always, Everyone has a great attitude. I definitely will be buying my next car or getting any car serviced there! More

Excellent Service On Oil Change I had an oil change done on June 9, 2017 and received excellent and friendly service from the employees, I expected the waiting time to be long and t I had an oil change done on June 9, 2017 and received excellent and friendly service from the employees, I expected the waiting time to be long and tiring but to my surprise the waiting time was far less than what I expected. Expect The Unexpected! More

LIKE ALWAYS, EXCELLENT SERVICE! Thanks to Jamie Ward and Rosie Hernandez for taking care of my wife ( Oil change and service of my 2015 Sierra) during my time out of town. The promp Thanks to Jamie Ward and Rosie Hernandez for taking care of my wife ( Oil change and service of my 2015 Sierra) during my time out of town. The promptiness and quality of the service is TOP NOTCH. Jamie and Rosie are the best and always there to take care of our needs (we also own a 2016 Buick Encore). Thank you Beck and Masten South for having such a wonderful sales and service staff. More

Awesome service Great service from gabby Jocelyne and Karina as well as Ilse, I will be back, thank you, I will recommend friends and family . Great location from Great service from gabby Jocelyne and Karina as well as Ilse, I will be back, thank you, I will recommend friends and family . Great location from my office More

TOP NOTCH I went in on 6/8/17 to get an oil change, tires rotated and truck wash. I was met by Rose and I must say that everyone of my visits whether Rose helpe I went in on 6/8/17 to get an oil change, tires rotated and truck wash. I was met by Rose and I must say that everyone of my visits whether Rose helped me or not she always carried around a smile on her face and a friendly hello. Well this visit she got me started and kept me informed on where my vehicle was in each process. And when my vehicle was done I was quickly notified. Thank you Beck and Masten More

Oil change I went to do my oil change and my battery check Ilse she was so helpful usually I change my oil with regular oil but this time I decided to change to I went to do my oil change and my battery check Ilse she was so helpful usually I change my oil with regular oil but this time I decided to change to full synthetic they dint replaced the battery because I got my truck in 2012 and it has no warranty but the battery has a sticker that has 6 years warranty but this lady do the impossible to if I can get another battery unfortunately has no warranty but I'm so happy because she did what she can I'm glad to talk to Ilse....thank you Ilse see you next time More

"Odd Idle" Having just purchased a 2017 GMC SIERRA about 3 months prior, I noticed a somewhat rough idle occurring intermittently while stopped at a light in dri Having just purchased a 2017 GMC SIERRA about 3 months prior, I noticed a somewhat rough idle occurring intermittently while stopped at a light in drive. Being somewhat concerned I made a appointment for service. They immediately got my truck in and road tested and checked for any problems. All is well and normal with the truck as it has VVT and Active fuel management that is constantly making adjustments to achieve optimum efficiency. Rogelio Paredes was indispensable in making sure my truck got in as fast as possible, and to assure me that all is normal with no problems. Thank You so much Beck & Masten South your service is A+, and Thank You Roger for all you done for me! More

Awesome Miss Rocio Hernandez is the very best, always helpful and concern about the people she serve. Great service advisers to work with, the price and serv Miss Rocio Hernandez is the very best, always helpful and concern about the people she serve. Great service advisers to work with, the price and service is excellent. More

Went in for a quick oil change and replace wiper blades. The advisor Rosaena Vasquez was very kind, beautiful smile and pleasant. She also gave me information about future service, which was so very helpful. The advisor Rosaena Vasquez was very kind, beautiful smile and pleasant. She also gave me information about future service, which was so very helpful. The wait time wasn't too long and the atmosphere of the dealership was pleasant as well. More

Service department From the time of my arrival until my departure Rosaena Vasquez was extremely helpful. She took my information and got the service taken care of for me From the time of my arrival until my departure Rosaena Vasquez was extremely helpful. She took my information and got the service taken care of for me. I have dealt with her in the past and have always been happy with her proficiency. More