Beck & Masten Buick GMC South - Service Center

GMC Sierra 2500 Service Visit GF279459 Service advisor Karla Menchaca provided excellent, friendly, thorough service & prompt follow up when repairs & service were completed. She & Frank No Service advisor Karla Menchaca provided excellent, friendly, thorough service & prompt follow up when repairs & service were completed. She & Frank Nolden also promptly arranged for a loaner vehicle when it was determined the vehicle would need to be left at the dealership. Toby reached out to check with me 6 months after the sale of the vehicle to make sure all was well & to see if he could help me with any issues. I appreciated the follow up effort he made. More

Great job! Fast and comprehensive The air conditioner in my 2014 Sierra with 45k miles stopped working so I sent an e-mail to Gaby Cano to set up a time to bring it in. She replied to The air conditioner in my 2014 Sierra with 45k miles stopped working so I sent an e-mail to Gaby Cano to set up a time to bring it in. She replied to my e-mail quickly and I was able to get my truck into the service department early the next morning. My condenser had failed, and this is such a common problem on these trucks that there is a 6 week back order on this particular part. I have a young daughter and Houston summers are hot, so a non-working air conditioner is not an acceptable option for me, after all, I bought a new truck under the impression i wouldnt have to deal with these types of failures for some time. Gaby was able to source an aftermarket condenser and have it installed the same day. I was able to pick up my truck that afternoon with virtually no disruption to my schedule. Gaby did an outstanding job in mitigating a quality issue from the manufacturer. Luckily, my extended warranty covered most of the cost of the new condenser and installation. More

"2011 GMC Terrain SLT Service Visit B6394165" Service Advisor Karla Menchaca provided friendly, excellent service. She also assisted me on getting state inspection and online help to obtain my s Service Advisor Karla Menchaca provided friendly, excellent service. She also assisted me on getting state inspection and online help to obtain my sticker. Karla went above and beyond to make my visit as smooth as possible. She also followed me to cashier for fast checkout. More

Great fast service I'm went in for a break check, I thought I was going to be there for most of the afternoon. I was pleased to have only waited about an hour and a half I'm went in for a break check, I thought I was going to be there for most of the afternoon. I was pleased to have only waited about an hour and a half. More

Friendly Service I went in for my regularly scheduled maintenance. I was greeted with a smile. The service was prompt and done professionally. I'd recommend Beck and M I went in for my regularly scheduled maintenance. I was greeted with a smile. The service was prompt and done professionally. I'd recommend Beck and Masten for sales or service. More

Experience on 6/20/17 I took my vehicle in for an oil change and routine service. The service was fairly quick even though it was lunch time. I appreciate the cleanliness I took my vehicle in for an oil change and routine service. The service was fairly quick even though it was lunch time. I appreciate the cleanliness of the service center. Karla was very professional, courteous and knowledgeable.. More

Great Service I would highly recommend Beck and Masten Service department. The service I received was very professional and Gabrielle did her best to keep me inform I would highly recommend Beck and Masten Service department. The service I received was very professional and Gabrielle did her best to keep me informed and notified through out the process. More

Rosie is awesome great device excellent work Hi, my name is Francis Savedra and I'm writing to say that Rosie is an awesome person excellent service employee she is always going that extra mile t Hi, my name is Francis Savedra and I'm writing to say that Rosie is an awesome person excellent service employee she is always going that extra mile to make sure I'm happy with the service done on my vehicle (Tahoe). I like hat she notify me when my truck needs extra device done so that my truck can be up to date. Over all Rosie is wonderful I've been going to her for service for 11 years now. Thanks for everything that you do. More

Excellent Drop off my truck for service waiting on a loaner the staff are very nice and friendly not just with me but with everyone that walk in through the do Drop off my truck for service waiting on a loaner the staff are very nice and friendly not just with me but with everyone that walk in through the door More

Great customer service. Great service! I had an appt and had no wait time for me to drop of my pick up. Karla was great at explaining everything and giving me all the informa Great service! I had an appt and had no wait time for me to drop of my pick up. Karla was great at explaining everything and giving me all the information needed. More