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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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June 28, 2017

Thorough Service Rose and Jocelyn were very helpful getting my oil change and alignment taken care of in a timely manner. They were very thorough and informative. They More

by ameason88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn and Rose
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Manny Escalon | Service Manager

June 28, 2017

GREAT CUSTOMER SERVICE AND COMMUNICATION Great crew all around. My advisor was Gabby she was very friendly and kept me up to date on my trk and what was covered under warranty and so forth. A More

by jackieh2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano, Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience at Beck & Masten South. If you ever need anything in the future, please don't hesitate to let us know. Take care! Manny Escalon | Service Manager

June 28, 2017

Service experience Have used Beck & Masten for service for about two years. GMC 3500 Denali and Chevrolet 3500 High Country. Always use Rosaena Vasquez for service, she More

by RC2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

At Beck & Masten South, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Manny Escalon | Service Manager

June 28, 2017

Excellent service Gabrielle ( Gaby) and Toni were very helpful and provided excellent service I will highly recommend getting your vehicle taken care of at this dea More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano , Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Manny Escalon | Service Manager

June 28, 2017

AC Repair AC was not working. Brought the vehicle in on a Friday just be sure that it would be serviced on Saturday. Mr. Roger Paredes assured us that the AC w More

by DESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Roger was able to provide an efficient and overall positive experience. Regards, Manny Escalon | Service Manager

June 27, 2017

oil change review Really like that I was able to book a same day appointment on line. I was out in 1 hour, pretty awesome! I will definitely be booking my services on l More

by Jaime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez, Jamie Ward
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Rosaena, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Beck & Masten satisfied. We look forward to doing service with you again in the future! Manny Escalon | Service Manager

June 27, 2017

Great service They know what they are doing. They have a great smile they have great employee they have a great attitude everybody was so awesome the manager that t More

by Fernie9090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Manny Escalon | Service Manager

June 26, 2017

It was good I love the service at this location. I am always greeted by every employee. They are all nice and professional. I highly recommend everyone to come to More

by Buick2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni and Gaby
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! We're glad to hear that Toni and Gaby took care of you during your visit! Please let us know if there's anything else we can do for you. Manny Escalon | Service Manager

June 26, 2017

excellent service they alway help me when i bring my car in! just good service don't matter what going on they help me to the os they ability. AF233110 More

by thomasre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward, Manny Escalon
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thomas, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Beck & Masten South's Service Department. Manny Escalon | Service Manager

June 26, 2017

Fast, friendly My experience with Beck & Masten has always been amazing. They are always nice, clean fast and friendly. I would definitely recommend any and all of m More

by Mamawof5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano/ Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Glad to hear that you are consistently impressed with the service we offer here at Beck & Masten South. If there is anything more we can do for you please come back and see us any time! Take care! Manny Escalon | Service Manager

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