Back

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
July 10, 2017

Oil change My experience today at this dealership was very good. I came in for an oil change and tire rotation and was told it will probably take about 2 hours, More

by EsmeraldaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez and Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the kind words, Esmeralda. We look forward to seeing you again in the future! Sincerely, Manny Escalon | Service Manager

July 10, 2017

In and Out Service Vin #GB663669 Everything was explained thoroughly and completed promptly. I was quoted 1 hour and a half and I was out within the hour. The waiting area was clean a More

by 2016 Buick #GB663669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca, Jocelyne
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Manny Escalon | Service Manager

July 10, 2017

Five Star Service Isle was exceptionally professional. I came in for a routine oil change with a seven am appointment. I was promptly waited on. I was in and out with More

by MMDumas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ilse and Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for this great review! We're excited to hear that Isle took care of you! He is a great asset and we appreciate all he does. Sincerely, Manny Escalon | Service Manager

July 09, 2017

Service- EG229510 I get all my maintenance done here and always glad to be back. They are fairly fast and always willing to help. I will definitely continue to do my bu More

by juan23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano and Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

We're excited to hear that Gabbrielle and Toni took care of you and that everything went smoothly. We hope to see you again in the future. Sincerely, Manny Escalon | Service Manager

July 09, 2017

Service Department I took my vehicle for an oil change and tire rotation. The service didn't took long. And I was satisfied with the work they did on my vehicle. Will co More

by ash1243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez & Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Sincerely, Manny Escalon | Service Manager

July 08, 2017

Excellent Customer service Gabbi did an excellent job of keeping me informed on the progress of my repair. I really appreciate the fact that she went above and beyond for me. More

by Sharon F Charo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano and Toni
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

Sharon, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, Manny Escalon | Service Manager

July 08, 2017

2015 GMC Sierra Service Great customer service. Took in my 2015 GMC Sierra for service. Dropped truck and was ready for pick up as promised. Quick in and out. More

by Mig
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this great review. We really appreciate this feedback and we will share it with our service team. If you have any questions about the work that was done please feel free to contact us. Regards, Manny Escalon | Service Manager

July 08, 2017

Service Department Took Vehicle in for oil change along with tire rotation and the job was completed in timely manner. Did not have to spend the entire day waiting for More

by mp1809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni-66415
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I'm proud that this was received during your time spent with us. Regards, Manny Escalon | Service Manager

July 07, 2017

Oil Change, Rotation-fluids checked Appointment and Service was terrific. They were true to their word-waited for oil change, rotation,etc and it was done in 1 hour. Highly recommend t More

by Christine Rapacki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I only worked with front desk employees and check out and they were super.
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

Christine, I'm glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Beck & Masten Buick GMC South for your vehicle needs. Regards, Manny Escalon | Service Manager

July 07, 2017

Service is always professional I've been doing my maintenance and oil changes here since 2013 for my GMC truck. The service is always top notch, friendly and shop run by top techs. More

by J Delgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Take care until we see you next time. Regards, Manny Escalon | Service Manager

...
152
...