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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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July 15, 2017

Great experience Staff is always friendly and helpful. Explain everything thoroughly. Rogelio and Jocelyne were both a pleasure to work with. Beck and Masten always More

by chat125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes, Jocelyn Rangel
Jul 17, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Rogelio and Jocelyne were able to provide an efficient and overall positive experience. Sincerely, Manny Escalon | Service Manager

July 14, 2017

Good Service Ilse was very helpful and informative. Good customer service and she got my car back quickly and I was done within an hour. Thank you! More

by Allison
Recommend Dealer
Yes
Employees Worked With
Ilse. GR337062
Jul 17, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review, Allison! I'm very happy to hear that Ilse was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

July 14, 2017

Thanks for everything Rosaena is great :) GR176582. thanks for everything staff very friendly I went for oil change and for same price they rotated my tires too they did a great job More

by Magie04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni
Jul 14, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

July 14, 2017

Would Recommend XE6148480. Since I bought my car I have always brought it to get it serviced at this dealership. They are always helpful and friendly. Thanks! More

by s.martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 17, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

July 14, 2017

Great service, no problems Ilse and Toni took excellent care of me and made the experience very pleasant. The work performed appears to be very professional. B&M is the best d More

by john,ClearLake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse, Toni
Jul 17, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your review, John. We're glad to have Ilse and Toni on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 13, 2017

Best Customer Service / VEHICLE ID: EG287777 i got an oil change on my truck they were very consistant and had quite a few customers but, got in and got out pretty quick as for i had an appointme More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni / Rosaena
Jul 14, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your great review! We're glad that we were able to help you out and make it possible for you to still get to your other appointments. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Always a Good Experience!! From the day I purchased my vehicle from Beck and Masten South I have received quality customer service with every visit to the dealership. This is t More

by A. WILTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez and Toni
Jul 13, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your kind words. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Oil change Staff were friendly, knowledgable and efficient. My oil change and multi-point vehicle inspection were done quickly. Overall, it was a great experienc More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni, Ilse
Jul 13, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Very friendly and helpful Rosanna Vasquez was very sweet, helpful and informative. She seemed very caring and treating me as tho L was her only customer" Vehicle I'd #. FB More

by Lila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosanna Vasquez
Jul 13, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Lila! I'm very happy to hear that Rosanna was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! We look forward to serving you again! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Oil change and tire rotation! Met with manny escalon and was more than good to me! Headed over with rose, she set my services up and was very generous & polite! Sat down was done More

by Djpaulofhtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose, Tina , Manny Escalon
Jul 13, 2017 -

Beck & Masten Buick GMC South responded

Thank you for this great review! I'm very happy that we were able to help you and treated you with the customer service we know you deserve. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

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