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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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July 20, 2017

Oil change Called ahead and scheduled the service... The service desk is always so nice and cheerful. They get me in and out fast! This has been my 3rd time gett More

by Michael G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose & Jocelyn
Jul 21, 2017 -

Beck & Masten Buick GMC South responded

Michael, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you just give us a call! Sincerely, Manny Escalon | Service Manager

July 20, 2017

Water Pump Repair After our water pump sprung a leak, we had it towed to this dealership for service. It's where I purchased the vehicle, and the service has always bee More

by EDent30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyne, The Shuttle Driver., Jamie Ward
Jul 21, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We're glad to have Jamie and Jocelyne on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 20, 2017

Tommy Cude Above and Beyond Tommy went above and beyond in fixing my problem with my Buick Enclave windshield wiper problem. His generosity and genuine concern made my day.Thank More

by Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Cude
Jul 21, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It does not surprise us that Tommy went above and beyond for you; it is just an example of why he is such a great asset to our team. All of us at Beck & Masten Buick GMC South await your return. Please let us know how we may be able to help next! Sincerely, Manny Escalon | Service Manager

July 20, 2017

Oil Change and Tire Rotation Very quick and efficient. Great Customer service. I will recommend to others. Service Associate called once my vehicle was complete and that I coul More

by giapia01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROGELIO PAREDES
Jul 21, 2017 -

Beck & Masten Buick GMC South responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Manny Escalon | Service Manager

July 19, 2017

BETTER THAN THE DEALER I GOT MY TRUCK FROM I CALLED TO SEE IF THEY CAN HELP ME GET MY AC REPAIRED SINCE MY DEALER WAS GOING TO TAKE 2 MONTHS TO FIX MY TRUCK AND WHEN I CALLED GABY CANO WAS SO H More

by DATDUDE713
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
GABY CANO
Jul 20, 2017 -

Beck & Masten Buick GMC South responded

I'm glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Regards. Manny Escalon | Service Manager

July 19, 2017

Awesome service staff!! Fast, efficient, and courteous from the moment I stepped out of my car. I asked of any restaurants within walking distance and they said they could s More

by Penguins01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle guy. Sorry I didn't ask for his name.
Jul 19, 2017 -

Beck & Masten Buick GMC South responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Manny Escalon | Service Manager

July 19, 2017

Service on Truck I took my truck into it's due service and service department was very helpful, great team work by all! Service department should keep doing what they More

by Robert G7802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jul 20, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review, Robert! I'm very happy to hear that our service department was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards. Manny Escalon | Service Manager

July 18, 2017

Great Service Rosie always takes care of me! She will always do her best to get me a loaner and works around my schedule because she knows I have a job too. The coo More

by Shearin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2017 -

Beck & Masten Buick GMC South responded

Hi Shearin and thanks for the great feedback! We're very happy that Rosie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Manny Escalon | Service Manager

July 17, 2017

Awsome place Awesome place to go buy a car and for them to do Service on my car. Very Nice people!! (My No# is 6E6293760). They have good Cookies!! More

by janie2153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni, Jamie Ward
Jul 18, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

July 17, 2017

Great Service, Friendly Staff My brother took my truck to get service for Engine Light ON and Fuel Injectors, Rogelio and Toni took good care of him. He had a good experience, jus More

by Oscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes, Toni
Jul 17, 2017 -

Beck & Masten Buick GMC South responded

Hey, Oscar and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to serve you and your family over the last 6 years. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

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