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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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July 25, 2017

Oil change I called the day before my service and was able to make an appointment for the next morning. The staff was friendly, helpful, and fast. More

by Santanagarci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodeaba Vasquez
Jul 27, 2017 -

Beck & Masten Buick GMC South responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Manny Escalon | Service Manager

July 24, 2017

Excellent Service Ms Vasquez always greet me with a friendly smile and make sure my vehicle is well taken care in a timely manner. Today I arrived early for an oil chan More

by oleblu72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseaena Vasquez & / Toni
Jul 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

July 24, 2017

Repair 2DG122586 My advisor Jamie Ward was very helpful on helping me with my check engine light problem and Toni was also very helpful when checking out. More

by Mikea343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni , Jamie Ward
Jul 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We're glad to have Jamie and Toni on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 24, 2017

Friendly People Everyone I have encountered at the dealership so far has been very friendly and helpful. The repairs were done well with the exception that not all t More

by Neil D Kirkpatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Jul 25, 2017 -

Beck & Masten Buick GMC South responded

Neil, thank you for your kind words about Gabby and the rest of the team. Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

July 22, 2017

Great experience Rosie Hernandez is always very helpful when I bring my car for any issues. She is in constant contact the whole time my car is there.. EF114499 More

by Lailonie4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni
Jul 24, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that Rosie was of such help to you. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Manny Escalon | Service Manager

July 22, 2017

Great & Fas Service Recently took my truck for an oil change, tire rotation & multi-inspection. The service was fast and the service rep was very helpful as well. More

by MG1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roaena Vasquez & Toni
Jul 24, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience at our service center. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Manny Escalon | Service Manager

July 22, 2017

Excellent I called in spoke with Gabriella & assumed I needed other services; I was told other wise & brang my car in the same day. She was very helpful on the More

by Christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriella
Jul 24, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your review, Christian. We're glad to have Gabriella on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 22, 2017

Right before vacation! I Took my Enclave in for an oil change and they discovered other issues with my car. I was quite concerned as we were about to be leaving on our famil More

by R_Esq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jul 24, 2017 -

Beck & Masten Buick GMC South responded

We are truly grateful for this awesome review! We are thrilled that Roger was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Manny Escalon | Service Manager

July 22, 2017

Good service at a fair price Oil change with tire rotation. Also had left front tire replaced. I have been coming here ever since I purchased my new truck here over 2 years ago. V More

by bethany1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni
Jul 24, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

July 21, 2017

Service department was prompt and courteous Rosaena, has been the service advisor the entire 3 years I've owned my car. Every visit she is the same cordial, polite, courteous, knowledgeable, in More

by scottwienert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 24, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Rosaena was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Manny Escalon | Service Manager

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