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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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August 09, 2017

best service and fast service with great attitude It was a great service just when you enter the door they greet you with a smile with a great attitude and fast service they have coffee made for you t More

by Fernie9090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RosAnna Vasquez #82830 -vintage E6160206 she was a very nice person with your great smile and great attitude she was awesome
Aug 10, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Mark Tigner - mtigner@lorensen.com

August 09, 2017

everyone is very courteous everyone was very nice. There was a small problem with a rebate that was expired .It all got worked out. They took action & gave us a credit. which is More

by Rita Saul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse Davila
Aug 10, 2017 -

Beck & Masten Buick GMC South responded

It's unfortunate to hear about the initial difficulties you experienced at Beck & Masten Buick GMC South, but we’re glad to hear that things have been smoothed over by our team. It is imperative to us that we make a positive experience for our guests. Please let us know if there's any other automotive need we can assist you. Sincerely, Mark Tigner - mtigner@lorensen.com

August 08, 2017

Always accommodating! BJ262840 - Service department is thorough and communicates well to keep me informed about my vehicle's maintenance status. This visit was only for a r More

by caplesclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Aug 08, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

August 07, 2017

Customer Service was Excellent Gabrielle Cano provided good customer advice on vehicle and also viewed customer accomidation by Manny,Tv was having bad reception assisted by other e More

by Norma Figueroa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano, Manny Escalon
Aug 08, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your time to share us this review. I am pleased that we were able to provide you a great customer service. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Sincerely, Manny Escalon | Service Manager

August 06, 2017

Customer service I went there for an.oil change. The day before 4th of July. I did not have an appointment. So I thought I was going to be there for ever. I was in and More

by Jason Galvan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the review, Jason. We appreciate you taking the time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Sincerely, Manny Escalon | Service Manager

August 05, 2017

Great service department FG404588 - Have taken my truck there since purchase. Always feel Rose is very attentive and great to work with. Service department is available to ans More

by 2015Denali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Vazquez
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Rose was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Manny Escalon | Service Manager

August 05, 2017

Oil change The staff is warming and friendly.. Ilse and Toni were very helpful and super courteous. My oil change was performed in less than an hour. More

by LoveMyTerrain
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ilse and Toni
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your leaving us a positive review! It's delightful to hear that Ilse and Toni have been helpful and courteous. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

August 05, 2017

Saved our lives Went in for the normal tire rotation and oil change. found out that the tires had dry rot and were also worn out. master brake cylander also had to b More

by JJFisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience with us! I'll be sure to pass your thanks on to Jaime and we look forward to working with you in the future. Sincerely, Manny Escalon | Service Manager

August 04, 2017

Mohammad A Khan 11602 Corkwood Dr. Houston Tx. 77089, I always take my GMC Acadia 2011 SLT to Beck & Masten on 12820 Gulf Freeway Houston Tx.77034 I bought this vehicle from this dealer . They always prov More

by mak123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROSAENA VASQUEZ ( OIL CHANGE SERVICE)
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with excellent service, and I am extremely happy to hear that Rosaena and Jamie were able to satisfy that. Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

August 04, 2017

Oil change Had an appointment and it took no time for them to finish up the work. i have had issues in the past with services sometimes taking up to 3hrs for an More

by Monica Quintero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your time to share us this review. I'm very happy to hear that Gaby was of such help to you during your recent experience. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Manny Escalon | Service Manager

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