Back

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
August 24, 2017

quick and easy Service tech was very friendly and I was in and out very quickly. I went in for an oil change and recall notice. Both items were taken care of and I w More

by Poppa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Aug 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, Manny Escalon | Service Manager

August 23, 2017

GREAT PEOPLE, GREAT SERVICE As always, Jamie Ward, Manny Escalon, Luis and all the service personnel, took care of my 2015 GMC Sierra like it was their own. Everything was done o More

by SANDAVI17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Garland, Jamie Ward, Manny Escalon
Aug 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review of our dealership. At Beck & Masten Buick GMC South, we strive to provide all of our patrons with 100% customer satisfaction and it's encouraging to hear that Chad, Jamie, Luis and I did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Manny Escalon | Service Manager

August 21, 2017

Oil change I have always chose this dealership to take care of my maintenance needs on my truck. They are very friendly and complete the work in a very timely wa More

by Jaybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ILSE and Jocelyn
Aug 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this great review We feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Manny Escalon | Service Manager

August 16, 2017

excellent I been going to this dealership for years the service is great I bought my 2010 Buick Lacrosse from this dealership and they have took care of every i More

by mrmickey713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano /Toni
Aug 16, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Manny Escalon | Service Manager

August 15, 2017

👍service This place is great! The people are nice and friendly. I'm definitely going to come back to this dealership for service also for my future car. 😎 More

by Luis 😎
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni ??, Jamie Ward, Elias Pasos
Aug 16, 2017 -

Beck & Masten Buick GMC South responded

Luis, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Manny Escalon | Service Manager

August 15, 2017

Service BF233914 The team here is awesome. Took my car in for service and Ilse was super great. Have been going here for service and will continue to do so. More

by Kel99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse
Aug 16, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to give us feedback at Beck & Masten Buick GMC South. We're glad to hear that Ilse and the rest of the service team were able to give you an overall positive experience. Thank you for your continued business and we look forward to your next visit! Sincerely, Manny Escalon | Service Manager

August 14, 2017

Great customer service The service personnel were very processional and friendly. Great prices too! Recommended other work needed and service took the time that said. Thanks More

by Carlos R Guzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Aug 15, 2017 -

Beck & Masten Buick GMC South responded

Carlos, thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Manny Escalon | Service Manager

August 11, 2017

Great service My experience with the service dept was great!!! The staff was helpful, friendly. My GMC Sierra 1500 vin#EZ262770 was serviced and a recall repaired More

by Stephens,mal 01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez was great very helpful and toni at the cashier was great
Aug 14, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

August 11, 2017

Excellent customer service I was scheduled for an oil change. I was greeted and received great customer service. I was out of there in 30 minutes. I recommend Beck & Masten Sout More

by Alexis Sagredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Aug 11, 2017 -

Alexis Sagredo responded

My last 8 vin # is G6134652

Aug 14, 2017 -

Beck & Masten Buick GMC South responded

Alexis, thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Manny Escalon | Service Manager

August 10, 2017

GREAT. MY VEHICLE IS A GMS SIERRA ID # 3GTU2VEC9EG563031 GREAT SERVICE. VEHICLE ID #3GTU2VEC9EG563031 VERY FRIENDLY SERVICE. I CAME IN FOR AN OIL CHANGE. I ENJOYED THE COOKIES AND COFFEE. AC WAS PLENTY CO More

by JAMES3803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ILSE AND JOCELYN
Aug 10, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mark Tigner - mtigner@lorensen.com

...
144
...