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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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October 09, 2017

great service because it was fast and everybody was nice and price was fair would always do my services in that location thanks all the staff l More

by lozano10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jocelyne,
Oct 16, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 07, 2017

Great service Very professional, great service very friendly. Always smiling and customer friendly. The service techs are super through. I come here for all of our More

by Bspears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosanna Vasquez, jocelyne and service tech
Oct 16, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 05, 2017

Friendly & Fast The service team is friendly and does their best to get the work done as fast as possible! These are some Great People, who are willing to work with More

by rwd1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck
Oct 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Manny Escalon | Service Manager

October 05, 2017

Service vin # FG242747 Great to deal with, each and every visit is timely and professional, I am notified each and every time before work is done just fantastic prop to dea More

by jbfbass29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy lead service tech, Jamie Ward, Manny Escalon
Oct 06, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Manny Escalon | Service Manager

October 03, 2017

GF118451 I purchased my truck at this dealership and have only serviced it here, I have been very pleased with the buying experience and more so with the ser More

by BIG D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2017 -

Beck & Masten Buick GMC South responded

We’re delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 26, 2017

Service department Toni was very helpful. She wss friendly and have amazing customee service skills. Thanks for going above and beyond to help me. Keep up the great work More

by Tiffany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni
Sep 27, 2017 -

Beck & Masten Buick GMC South responded

Hi Tiffany and thanks for the great feedback! We're very happy that Toni was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Manny Escalon | Service Manager

September 19, 2017

Awesome service department I have used Rosie Hernandez since I bought my Yukon. She is very congenial, professional and knowledgeable. It is a pleasure doing business with her More

by billyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni, Alex
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Rosie assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 17, 2017

Very Satisfied !! Agent Karla Menchaca - Excellent work done , got my truck fixed and washed in no time. Thanks Karla and the Beck n Masten Team for the GREAT SERVI More

by ONDGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 16, 2017

Excellent Went to get a diagnostic on my 15 gmc crew cab, Karla Menchaca was my consultant and was very helpful. She set me up with a loaner vehicle and was in More

by Freddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. If there is anything else we can do for you, please feel free to give us a call. Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 15, 2017

In just a simple few words, agent Karla Menchacha, was great Karla Menchacha was very, professional and cares about her customer's satisfaction, I will definitely recommend people to Beck and Masten referring th More

by Richard Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Menchacha and Toni (cashier)
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review, Robert. We are very happy to hear that we could be so helpful during your recent visit with us. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

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