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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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December 10, 2017

Oil change Once again service was great!! I am glad to see the young lady that helps me Rose got promoted. She deserves it!! Her name is not listed below but I k More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose
Dec 10, 2017 -

Beck & Masten Buick GMC South responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Manny Escalon | Service Manager

December 04, 2017

Excellent Great Customer Service!!! Very understanding!!! CSR very explanatory!! Will assure to come back!!! Will refer people & looking forward to next serv More

by EParedes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse & Jocelyne
Dec 05, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Manny Escalon | Service Manager

November 19, 2017

Great service and friendly staff I had an appointment for an oil and filter change, Wes greeted by Rosanna and it was nothing but smooth sailing after that. She got me logged in and d More

by Bpnovelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Nov 19, 2017 -

Beck & Masten Buick GMC South responded

It's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

November 07, 2017

Great service everytime I go in! The dealership is always clean and comfortable. Jamie is always polite, very knowledgeable and extremely helpful. If he is not there, I leave and sche More

by Countrygirl75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Nov 19, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Jamie made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

November 04, 2017

Great service Friendly... knowledgeable...professional...can’t get any better than that...bought a 2015 GMC Sierra on Halloween night 2015 and salesman Roylin Wolf More

by Jimmy driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn, Jamie Ward
Nov 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

October 26, 2017

Ilse received me very attentively Karla did me the favor of making an appointment to check my car very nice, and in the end Jocelyne handed me the keys to my car but first I wonder how More

by Viola1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isle ,Jocelyne and Karla
Oct 27, 2017 -

Beck & Masten Buick GMC South responded

Viola, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

October 26, 2017

Couteous They were all professional and friendly and the work was done in a timely matter.I would recommend them to anyone who is looking for new vehicle. More

by Michael Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Oct 27, 2017 -

Beck & Masten Buick GMC South responded

Michael, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

October 19, 2017

Excellent Service i called Friday to schedule an oil change Saturday morning. my usual service rep Jamie Ward would not be in. So Karla Menchaca, assisted me. Karla was More

by QUICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca, Toni
Oct 20, 2017 -

Beck & Masten Buick GMC South responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that the team assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 18, 2017

Excellent customer service I called to inquire on getting an extended warranty. My service advisor was Karla Menchaca. She was very knowledgeable, very professional, and such a More

by Dennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Oct 19, 2017 -

Beck & Masten Buick GMC South responded

Dennis, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 16, 2017

Wonderful service for my GMC Yukon Denali I brought my truck in to repair the door handle on the passenger side. I was helped by Rosaena, Gaby, and Jocelyne. The attitudes were phenomenal!!! More

by tee,jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena, Gaby, and Jocelyne, Jamie Ward
Oct 16, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

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