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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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February 22, 2018

Awesome !!!!! I came in and out ! The girls there are super nice and great customer service ! They were really helpful and friendly. I recommend everyone to come by More

by Johnny123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa solis & Jocelyne Rangel & frany
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Manny Escalon | Service Manager

February 21, 2018

Amazing customer service! This was an amazing first visit to this dealership. Not only was the facility spotless clean, the staff was absolutely fantastic! Everyone. Everyon More

by jermaine77063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse and Melissa and another young lady next to Ilse
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

We appreciate your marvelous feedback!. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Manny Escalon | Service Manager

February 19, 2018

Service Department-Gaby I keep returning to this particular dealership because they treat you like family. I would like to thank Beck & masten for having great professionals More

by Dante0813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby
Feb 20, 2018 -

Beck & Masten Buick GMC South responded

Dante, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

February 16, 2018

Purchased extended warranty from Karla. Joshlyn processed payment. Gaby took vehicle in for service. Excellent service. Facility was clean and staff was professional. Will visit More

by Codytruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Jocelyne, Gaby
Feb 20, 2018 -

Beck & Masten Buick GMC South responded

Cody, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Sincerely, Manny Escalon | Service Manager

February 15, 2018

Great service A very comfortable place to wait for oil changes or any car sevice to get done at good pdople really recomend for future car buyers More

by Lovelove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyne and frany zepeda zaval
Feb 20, 2018 -

Beck & Masten Buick GMC South responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Manny Escalon | Service Manager

February 13, 2018

service was good Good service. friendly, was in and out fast. price was good. workers were helpful. my second care at this dealer ship. will come back again More

by shelly123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

Thank you for the feedback, Shelly! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Manny Escalon | Service Manager

February 07, 2018

They do what they say. They always do good work on my trucks. They have been servicing my trucks since 1990 and they do it in a timely matter and am always please. Keep up More

by Del#Deer Park
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your kind words! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Manny Escalon | Service Manager

February 02, 2018

Service Every time I visit this dealership, the visit is very pleasant. I always feel like I’m at home. Frany is an excellent greeter. She knows her job and h More

by Cary the man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zaval
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback, Cary. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Frany. Please let us know if we can ever help you in the future. Sincerely, Manny Escalon | Service Manager

December 27, 2017

Bad service Took my truck in at 1130 am to get a new tire and an oil change. Said it would be 2-3 hrs because I didn’t have an appt which the first time I went a More

by 1234567
Recommend Dealer
No
Employees Worked With
Other Employees : Jamie Ward, Manny Escalon
December 18, 2017

Very good customer service. Service staff was very attentive and did their due diligence to check everything on my truck. Noted some items that were overlooked from my prior serv More

by mgraceak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
Dec 19, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Manny Escalon | Service Manager

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