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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,633 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,633 Reviews of Beck & Masten Buick GMC South - Service Center
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August 08, 2019
Truck was serviced I had my trucks transmission serviced by them besides the fact that truck sat there 6 weeks no one could ever return calls when i would call truck cam I had my trucks transmission serviced by them besides the fact that truck sat there 6 weeks no one could ever return calls when i would call truck came out missing bolts on headlight grill was damaged had scratches that were not there, grease on steering wheel grease on keys finger prints everywhere. Tried reaching out too them and could never get a call back as usual. Please don't waist you're time with these people have made this issue a night made and a terrible experience. Given Beck n masten a bad name. Im sure Mr. Beck would hate too hear how y'all cant manage too return calls or clean vehicles up when finished. More
by Gmcsierra
Employees Worked With
Service manager.
May 02, 2019
Disgusting My husband was having his vehicle worked on and I went to pick the truck up after the work was completed. The man who I dealt with made inappropriate My husband was having his vehicle worked on and I went to pick the truck up after the work was completed. The man who I dealt with made inappropriate comments and made physical advances toward me that were not WELCOME!! I will never come here again! I drove away that day disgusted and needing to take a shower after dealing with that xxxxxxxx. More
by RebeccaS
Employees Worked With
Jamie Ward
January 11, 2019
Poor beyond poor customer service!!!!!!! Rosie Hernandez, very poor customer service, no knowledge ,facts, information, and skills acquired by a person through her experience of work. She too Rosie Hernandez, very poor customer service, no knowledge ,facts, information, and skills acquired by a person through her experience of work. She took almost a whole week to get back with me about my car. Then lost my keys to my car an wanted to charge me money when I had warranty. When I should have had a renter car they did not give me one. My car has been in the shop 3 times already in less then 2 months. From a 0-10 I would rate it a -0 from my experience. More
by Janice 2006
Employees Worked With
September 24, 2018
Appointment Don't make and appointment! It's useless!! Unprofessional ladies working at front desk. I wish Rose was still working there but I guess she had to mov Don't make and appointment! It's useless!! Unprofessional ladies working at front desk. I wish Rose was still working there but I guess she had to move on as well. More
by Cathy
Employees Worked With
Manny Escalon
July 11, 2018
MERCI8-A Franny is Great! Goes to great lengths to please customer; exhibits excellence in establishing trust in her capabilities. Service Manager exhibited I Franny is Great! Goes to great lengths to please customer; exhibits excellence in establishing trust in her capabilities. Service Manager exhibited INSIGHT RE my preferences. That's extraordinary for GOOD REASON: UNCOMMON. More
by janluv21
Employees Worked With
Cashier: MELISSA
July 11, 2018
GABY IS GREAT! GREAT DIRECTION, STRAIGHT FORWARD AND KNOWLEDGABLE ABOUT REPAIRS. I ENJOY EVERY SERVICE I HAVE WITH HER HELP. SHE ALWAYS HAS MY BEST INTEREST AND LIST GREAT DIRECTION, STRAIGHT FORWARD AND KNOWLEDGABLE ABOUT REPAIRS. I ENJOY EVERY SERVICE I HAVE WITH HER HELP. SHE ALWAYS HAS MY BEST INTEREST AND LISTENS TO MY CONCERNS COMPLETELY. More
by Dmon
Employees Worked With
Gaby Cano
May 28, 2018
responsive Was Generous, knowledgeable and responsive to all of my needs from the time I entered the dealer to the time I exited. Thanks especially to Melissa f Was Generous, knowledgeable and responsive to all of my needs from the time I entered the dealer to the time I exited. Thanks especially to Melissa for her services. More
by Lucas
Employees Worked With
Melissa
April 26, 2018
Oil change Frany and Melissa were very nice and professional. I took my 3 month baby and Fabian helped me carry stroller, very nice. Fabian has great customer s Frany and Melissa were very nice and professional. I took my 3 month baby and Fabian helped me carry stroller, very nice. Fabian has great customer service skills. Great customer service and waiting area real nice. I would recommended Beck & Masten on gulf freeway. Thanks everyone for making my oil change so easy and quick. More
by NANCY Isabel
Employees Worked With
Advisor Frany, Cashier Melissa, Fabian when arrived
March 27, 2018
Excellent Service Today by Gaby Cano The reason for my visit today was for my oil change and check engine light. I have visited this location on three previous ocassions and my service The reason for my visit today was for my oil change and check engine light. I have visited this location on three previous ocassions and my service was not great. I came in today and was introduced to Gabby and I explained that I needed an oil change and has experienced my check engine light coming on and off. Gabby asked if I had an extended warranty and I told her I was not sure. She informed me that I did not and that she had other options available. I told her that I have mentioned in the past visits that I had concerns about my newly purchased vehicle but was blown off. Gabby gave me the attention that a service provider should provide while visiting the service department of a car dealership. Her service was amazing, she went above a d beyond and because of that I will be coming back to purchase the Platinum extended warranty. Thank You Gabby. Beck and Masten please recognize her because before this visit your rating was a 1!!!! More
by Steven B.
Employees Worked With
Gabby Cano
March 14, 2018
Service Great dealership.....strongly recommend them. They were very helpful in helping me purchase my extended warranty for my 2016 Yukon . Karla was super f Great dealership.....strongly recommend them. They were very helpful in helping me purchase my extended warranty for my 2016 Yukon . Karla was super friendly and the service is amazing. More
by Juan corrales
Employees Worked With
