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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,634 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,634 Reviews of Beck & Masten Buick GMC South - Service Center
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January 02, 2021
Great service, thanks to Frany for always helping me out and making sure I am always safe on the road! Will definitely be recommending my friends and family to beck south. and making sure I am always safe on the road! Will definitely be recommending my friends and family to beck south. More
by MARALF81
Verified CustomerEmployees Worked With
Frany
January 01, 2021
Both times I’ve been here for service I’ve waited over a hour for my vehicle to be pulled in to the shop. Need better scheduling hour for my vehicle to be pulled in to the shop. Need better scheduling More
by NG2481
January 01, 2021
New truck unfortunately suffered a sudden and total death of the battery. I called the Service Department and reached Gaby. She had GMC Roadside Service pick up the truck and take it to the dealership. Batte of the battery. I called the Service Department and reached Gaby. She had GMC Roadside Service pick up the truck and take it to the dealership. Battery replaced at no charge plus they washed my truck. Well pleased. More
by Traf Gib
Employees Worked With
Gaby
January 01, 2021
Slow service and didn’t Fulfill there Obligation. They didn’t fill up the truck like they promised. They offered a cleaning but didn’t get it either. They didn’t put a new sticker in window so I don’t kno didn’t fill up the truck like they promised. They offered a cleaning but didn’t get it either. They didn’t put a new sticker in window so I don’t know if they even changed the oil. Everything that was said didn’t get done More
by xscorpio0329
December 31, 2020
Oil change and tire rotation and was there for 3.5 hours. I was even there 30 minutes early and had an appointment. Will not return for wear and tear services. I was even there 30 minutes early and had an appointment. Will not return for wear and tear services. More
by JOSE66REYNA
Employees Worked With
Other Employees :
Jason Beck, Chad Garland, Jamie Ward, Manny Escalon, Shannon Eiler, Reputation .com
December 31, 2020
The warranty needs to be explain better to avoid confusion with what is covered. They charge you a lot of money trying to sell that warranty and not telling you much about the deductible. confusion with what is covered. They charge you a lot of money trying to sell that warranty and not telling you much about the deductible. More
by HODG
Employees Worked With
December 30, 2020
I am not sure why my tires were not rotated? They did it the last time I was in for service. I told them I wanted it done, and it was not. the last time I was in for service. I told them I wanted it done, and it was not. More
by John
Employees Worked With
December 30, 2020
The young lady that helped me was very nice and easy to work with waited in waiting room when ready she came and got me. Thank you very much work with waited in waiting room when ready she came and got me. Thank you very much More
by gracianapoleon95
Employees Worked With
Not listed oil change
December 29, 2020
Good customer service. Clean and friendly people. Fast service. Waiting area was very crowded not a lot o seating. But overall I received a good service service. Waiting area was very crowded not a lot o seating. But overall I received a good service More
by CLARIBELLERODRIGUEZ1006
