Beck & Masten Buick GMC - Service Center

The dealership lost my keys and extended the time of repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be oka repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be okay with staff not providing adequate service to customers. I will never go back to this location More

I have been a customer with their servicing department for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The custome for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The customer service has been getting worse lately and this lasting servicing job was remarkably egregious. The car was in for a week and on the third day I was provided a statement of work. I am not sure that any work done as a new tire was supposed to be installed was not. This led me to believe the brake work and alignment may have been missed or just not work on but charged. I was overcharge on the last oil change and was to be free this time around as well, but there was no new oil change sticker on the windshield as well. Hence, was any work done on my car? I have my car in the body shop at the moment and will bring it back to the dealership. I want the new tire that I paid for and evidence that work was done per the agreed SOW or I will file a BBB compliant and dispute the charges with my credit card company. No quality control whatsoever. I really hope that the failure to install a new tire was just a mistake and they can prove that was work was done. If not they will lose a customer and I do not recommend this dealership to anyone as I am starting to question all other work that was supposedly done on my vehicle over the years. More

They were ready for me when I arrived. Work done quickly. I am impressed with this service department Work done quickly. I am impressed with this service department More

Oil change and tire rotation took 2 hours. .With appointment Will probably look for alternative for these services .With appointment Will probably look for alternative for these services More

I will continue being a customer as long as Dee is there! She is not only a service-focused problem solver, she is a clear and honest communicator. Dee absolutely has my loyalty. Thank you, Dee, for always t She is not only a service-focused problem solver, she is a clear and honest communicator. Dee absolutely has my loyalty. Thank you, Dee, for always taking such good care of me and my car! You are the best! More

Not a huge fan of dealership, but I really like George. He is extremely professional He is extremely professional More

They got me out fast. Karla was easily to work with, better than the others I’ve had in the past. Karla was easily to work with, better than the others I’ve had in the past. More

We purchased extended warranty for the Cadillac Escalade 2020 when we bought the car in july that we canceled within 30days of purchase. We went to the dealer in person to cancel and were told to cancel onl 2020 when we bought the car in july that we canceled within 30days of purchase. We went to the dealer in person to cancel and were told to cancel online within their office to a website they provided. We left assuming everything was in order and waited for the refund. We checked in 30days as was instructed and still no refund. We called back and were told this was dealt with by group one auto and was given a number to call. Group one auto are the worst to deal with no one called you back and they just ask you to leave a message online and someone will get back to you. When someone did get back she checked and said the policy was never canceled. She then assisted us and said the policy was now cancelled this was on Sep 13th and that the refund would be returned back to the dealership to issue to the lender within 30days. We are now mid November still no refund!! We try to call group one auto we can’t get anyone all you get is an online page you leave a message they give you a ticket and no one ever responds, or if they do it’s to give you a ticket number and we have several of these. I have used beck and masten before to purchase a vehicle but Never again! This is the worst service ever and am very dissatisfied and very unhappy about all of this. My husband and I are now considering legal action to help us resolve this matter we’ve tried to reach out to them on so many occasions to no avail. To everyone out there Don’t buy extended warranty with them and then try to cancel you will encounter this same issue. More

I purchased a 2022 GMC 3500 dually, every service i ask them to relearn tire position after rotation, it has never been done. I made a service appointment for Monday and explained that i wanted a oil chan them to relearn tire position after rotation, it has never been done. I made a service appointment for Monday and explained that i wanted a oil change, washer not working, program keyless entry, rotate tire valves 180 opposite, fill tires to 65lbs and relearn tire position I took off work and they said i will have to leave truck one to 3 days i said ok i will need a loaner they said they have none but was willing to get me a rental, but i would have to come back tomorrow to pick it up. I did not want to take another day off work so i told them to do the oil change and tires and i would make another appointment for next Monday to complete the rest. The following Monday i brought the truck back and stated the work to be completed, program keyless entry, repair washer not working, turn valve stems opposite, air tires to 65lbs relearn tire position and picked up a rental, Thursday i received a text that they have ordered spray nozzles and stated tires have been rotated valve stems. Saturday another text the spray nozzles came in and installed keyless entry, vehicle is ready for pickup. I arrived after lunch payed for keyless program (as agreed) and waited 30 minutes for them to bring truck around. The service adviser noticed the valve stems were not rotated and wanted to bring the truck back in i said no, they already had the truck 6 days. When i arrived home i looked at my bill they charged me for rotating valve stems (that was not done) that they should have done when they were off the truck during rotation. Relearn and air pressure were not completed This has me wondering did they even complete the oil change? More

I set up appointment online 3 weeks ago for prepaid oil change like I been doing for 3 years for 2 different vehicles and I get there after driving 45 min and they told me I didn’t have a appointment and w change like I been doing for 3 years for 2 different vehicles and I get there after driving 45 min and they told me I didn’t have a appointment and was going to be considered walk in and going to be at least 2 hour wait.I showed them pic of screenshot of appointment but was treated very rude by service consultant and she had horrible attitude for their mistake.I left without getting service done and would rather lose money I already paid for oil changes rather than being treated like I was More