Beck & Masten Buick GMC - Service Center

My advisor’s name was not on ticket, so he got no updates. On day 3 I finally called and was told car was ready. Car came out very dirty, took it back to wash by my request. Left and saw dash stic updates. On day 3 I finally called and was told car was ready. Car came out very dirty, took it back to wash by my request. Left and saw dash sticker not updated, car computer not updated. Called and they suggested I come back. Spent 45 min in waiting room to be told work was in fact actually done, and could leave now that sticker and computer were updated. Advisor walked me to car, motor oil residue and drips were all over driver side door so he went to get a rag. He came back out and I had found 5 other places on doors and windows that motor oil had come from mechanic gloves and leaked across my car doors and windows. He wiped down and I left. That was my experience. More

Great dealership to buy your new truck they will work with you to get your business with you to get your business More

The service was great. The service lady was great. The time was great. Have a blessed day The service lady was great. The time was great. Have a blessed day More

I’m disappointed with my service I thought my oil pan and cap Was going to be replaced It was patched and cap Was going to be replaced It was patched More

Thank you we lliked the service that was done on our GMC truck thanks to Naz Haque for helping us with service on the truck truck thanks to Naz Haque for helping us with service on the truck More

The bouncing of one person to another to help with service is terrible. My problem up to now has not resolved. service is terrible. My problem up to now has not resolved. More

Service advisor was great, had an appointment with them in the am and still 2.5 hours just for an oil change. And when I get the auto back the oil meter was never updated and had oil stains all over my pa in the am and still 2.5 hours just for an oil change. And when I get the auto back the oil meter was never updated and had oil stains all over my panel. The only reason I am going to this dealer is because I have a warranty for so many oil changes. If was not because of this I would use some one else. I have had this discuss with the dealership before, you can sell all the cars you want but if you don’t have a service team to back up the dealership. Then you will never get repeat customers or great referrals. So please get this issue fix More

Took my vehicle in to have it checked out and do some necessary things such as tire rotation, oil change and a front license plate holder placed. Brought this vehicle back from Indianapolis. Dealt with necessary things such as tire rotation, oil change and a front license plate holder placed. Brought this vehicle back from Indianapolis. Dealt with Karla Calixto in service and was extremely impressed with how she handled everything for me. Appreciate all of Karla’s help and she will be the one I deal with every time I need something done. More

The service advishow no respect to the customer, making them feel that they are lying about the experience of the day ahead with the coupon. them feel that they are lying about the experience of the day ahead with the coupon. More

I have purchased several new Yukon XLs from Beck and Masten because the dealership has competitive pricing, provides timely and trustworthy vehicle service and retains professional, knowledgeable, frien Masten because the dealership has competitive pricing, provides timely and trustworthy vehicle service and retains professional, knowledgeable, friendly and customer-oriented employees. More