Beck & Masten Buick GMC - Service Center

Always dependable and thorough. I have trust In their service department and will not take my truck elsewhere when in Houston. I have trust In their service department and will not take my truck elsewhere when in Houston. More

Horrible customer service, they just didn't seem to care. They didn't even bring my car up, they had me go look for it. I couldn't find it so they went and got my car and seemed very annoyed that they had to They didn't even bring my car up, they had me go look for it. I couldn't find it so they went and got my car and seemed very annoyed that they had to get up and do something. More

Took my truck in for repairs and requested an oil change as well. They usually wash my truck whenever take it in for service. Not only did they not wash it, they didn’t change the oil and left finger/hand p as well. They usually wash my truck whenever take it in for service. Not only did they not wash it, they didn’t change the oil and left finger/hand prints all over the inside of my windshield and the molding around it. More

This dealership was sold they tried to charge written contract on oil changes in contract. Even now they keep raising the price. They kept the name for the customers. This is a deciving practice. contract on oil changes in contract. Even now they keep raising the price. They kept the name for the customers. This is a deciving practice. More

Wonderful Service Department! Naz and Justin were excellent in our last service for our Sierra truck! April 2024 Naz and Justin were excellent in our last service for our Sierra truck! April 2024 More

Everything was so good I like service there and will bring back for any service bring back for any service More

Great communication and quick service. Karla was fantastic and easy and a pleasure to work with Karla was fantastic and easy and a pleasure to work with More

Customer service gets worse everytime I come for service. For my oil changes, they left trash in my car. Next time I asked for a reminder sticker and they threw it on there with a random number. If I would h For my oil changes, they left trash in my car. Next time I asked for a reminder sticker and they threw it on there with a random number. If I would have came back when that sticker said, my engine would've been in trouble. This last time, oil change was about 65 to 69 dollars. With "Tax" the guy told me 85 to 89 dollars ! I said that's some tax ! He said yup. I looked for a qpon and he didn't want to do it. He said Mr. Avila had to handle it. I said ok. Then the young man said, You really gonna wait for $25 ? I said uh yeah. 😐 After 10mins. He said come here. And took it off. I looked at my receipt and it was 57.42 ???? I just left. I told him myself that customer service was getting worse. He said Whaatt??? I said I won't be back. And he said it again. More

Keandre was very helpful with my service appointment. The facility is always clean and the folks that work there are always very nice! Kuddos to the leadership team The facility is always clean and the folks that work there are always very nice! Kuddos to the leadership team More

Went for an oil change and other services and Syquioa went above and beyond to help me went above and beyond to help me More