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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
507 Reviews
Call Service Center (281) 469-5222

507 Reviews of Beck & Masten Buick GMC - Service Center

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June 11, 2025

Adrian very polite and professional. Detailed description of issues found and big I last service call mprovement over l More

by cjbranen@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Jun 12, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2025

I took my GMC Sierra Denali to this location for service. While my vehicle was in the service department. A few items were procured namely my disabled vet handicap parking plaque and $20 dollars from the a More

by Disappointed Military Veteran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
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Jun 12, 2025 -

Beck & Masten Buick GMC North responded

I'm so sorry to hear that your vehicle was stolen. This has not been an issue we have seen here. We are doing our own investigation currently. As discussed on the phone, please let me know if there is anything we can do to help you at this time. David Marti Jr Service Manager dmarti@group1auto.com

June 09, 2025

We have had excellent service from this dealership! Aiden and Oscar in the service area are great people who provide excellent customer service More

by kathypazienza7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden and Oscar
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Jun 09, 2025 -

Beck & Masten Buick GMC North responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2025

I always take my vehicle with an issue and satisfy person I’ve been with George the advisor he is outstanding More

by Rafael Huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George is very outstanding. He explained everything about my warranty and the service first time I’ve been there with George. I prefer going to George from now on.
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Jun 09, 2025 -

Beck & Masten Buick GMC North responded

Hi Rafael, thank you for your kind review; we are happy to pass your comments to George here at Beck & Masten Buick GMC North! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2025

I had my truck recalibrated and this GMC team is so professional and fast, specially Itaty and Javonte! More

by mariozamora16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itaty and Javonte
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Jun 08, 2025 -

Beck & Masten Buick GMC North responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2025

Great service by the service manager Justin. He is professional and kept me up to date. He is a great representative for you all More

by scostanzo58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin URiarte
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May 29, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 26, 2025

I had an appointment and still took 3. 5 hours to do oil change and rotate tires!!!! More

by seansirafi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Beck & Masten Buick GMC North responded

Good morning, My apologies for the extended wait times during your recent service experience. I know depending the time of check in (appointment), the queue could be a little backed up due to high volume. We are always trying to get these vehicles out as quickly as possible, while still performing good multipoint inspections and videos for transparency. If you would like, please reach out to me at your convenience to discuss further. Thank you David Marti Jr Service Manager 281.897.6641 dmarti@group1auto.com

May 23, 2025

The staff are friendly but the service is slow. The facilities are dated and lack luster More

by Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley G
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May 25, 2025 -

Beck & Masten Buick GMC North responded

Hello Wilson, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 22, 2025

Mathew and his team did everything right from the time I showed up until the time my vehicle was ready More

by Chyle McMahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
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May 24, 2025 -

Beck & Masten Buick GMC North responded

Hello Chyle, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! We do hope we can be of assistance in the future. Take care!

May 21, 2025

The uber home and back was great. I appreciate that. The attitude was great and felt ok being there More

by Darrick.cook
Recommend Dealer
Yes
Employees Worked With
Matthew
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May 22, 2025 -

Darrick.cook responded

Matthew was great in helping me on everything

May 23, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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