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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
466 Reviews
Call Service Center (281) 469-5222

466 Reviews of Beck & Masten Buick GMC - Service Center

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April 21, 2025

Great service and in a timely manner. Inspection of vehicle and pointing out defects was an asset to me. Good job More

by Juan Rodriguez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Hi Juan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2025

More about quantity instead of quality customer care. Never will have my vehicle serviced there again. More

by Lake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Good morning, I'm sorry if it was quite busy during your recent service visit. We do experience high volumes at times and we try to do our best to dedicate the check-in times solely to that client. If you could please reach out at your convenience to expand on your experience so I can use this as a training opportunity moving forward. David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

Apr 23, 2025 -

Lake responded

High volumes should not reduce in the quality of care for the customer. I work in the hospital setting and if it was run like your service department no one would come back. Your service advisor sat there and talked to another customer about what they were doing to my car. He never asked for a name but told me after he talked to the wrong person. If we did that in the hospital people would die. In your business it would be doing the wrong service to the wrong car. There is no poor excuse for poor customer service. I am sorry that I bought a service page for oil changes and tire rotations at your business. I will just have to forfeit that money as I will not be coming back.

April 18, 2025

Sunny was very helpful and patient with me! ! And helped me to understand what was going on with my car More

by crystalprice409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sunny at Beck & Masten Buick GMC North! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2025

Oscar was very professional and attentive to details. He was very responsive to my concerns and resolved issues quickly More

by Carguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Apr 19, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

Excellent customer service! Wait wasn’t too long! Wesley awesome service advisor! In good convenient location! More

by theresaddeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Onajobi Service Consultant
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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2025

Great service it was quick I didn’t have time to look for a new truck More

by deemayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

Matthew was very helpful. Explaining everything that I needed to know about my new GMC Sierra. And was happy to find out that I could buy an oil change package. I'll be More

by areknowmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I never dealt with Victoria. My service rep was Matthew. He was very helpful
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Apr 14, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2025

Top knock service , friendly people on time ,easy to get in & out knowable services ! Thank you More

by japancar2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 09, 2025

Not reliable. From the start. My appointment was 20 minutes late. The lady was a no show at work. Her replacement struggled with pricing my brake job. Trying to ov More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Report | Print
Apr 14, 2025 -

Beck & Masten Buick GMC North responded

James, I truly apologize on how your service visit went and we would like to correct these issues for you, please reach out to me at 281-897-6647 Thank you, Eric Clifton Service Manager eclifton@Group1Auto.com

April 05, 2025

In what world should it take 4+ hours for an oil change? Absolutely ridiculous service. Never again. More

by Boiler1869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Beck & Masten Buick GMC North responded

Good morning, I apologize for any delays we may have been experiencing during your recent service visit. On a customer waiting situation 4+ hours is not typical. If you could please give me a call at your convenience to discuss. David Marti Jr| Beck and Masten Buick GMC North Service/ Shop Manager Tel 281.897.6641

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