Beck & Masten Buick GMC - Service Center

I had a routine service done today. Had an oil change and software update. Soft ware update had some errors done by the first technician and had to be redone. My service consultant, Ch Had an oil change and software update. Soft ware update had some errors done by the first technician and had to be redone. My service consultant, Christina Guajardo, was on top it and got the correct supervisors over technicians to get the software update redone which cleared the problems. All turned out fine even though it took several hours. More

Great service writer Camron . his customer service skills are superior to 90% of your other writers However your labor rate and your parts markup cost are outrageously high. This his customer service skills are superior to 90% of your other writers However your labor rate and your parts markup cost are outrageously high. This must likely will drive me to go elsewhere except for warranty work. I plan to purchase a new vehicle shortly and will look elsewhere after being with you all fir 10 years More

Good sales dept and prices. Service dept needs more training. I am repeat customer because of way I’m treated Service dept needs more training. I am repeat customer because of way I’m treated More

Had an appointment at 11:45 for an oil change. Ended up leaving at 4 pm with a $100 bill because of tire rotation that was added that I did not request. I had a coupon indicating I’d be paying $69 Ended up leaving at 4 pm with a $100 bill because of tire rotation that was added that I did not request. I had a coupon indicating I’d be paying $69.95 for my oil change and that is what I wanted. When I looked at my services it showed something different. This always happens. Stop showing a price on the link provided if it won’t be honored. I am highly highly upset due to this. The sensor also showed $1 and the rep Myriam tried to charge me $400! How misleading it feels like a scam getting services here! I will never return here after 6 years of being a loyal customer. More

I’ve taken my truck back to this dealership 3 times. And tomorrow morning will be the number 4. Shocking how they did something during a recall now the engine light comes on after 24 hours. I’ve ne And tomorrow morning will be the number 4. Shocking how they did something during a recall now the engine light comes on after 24 hours. I’ve never been treated so poorly. I’ve owned many a vehicle in my 60 plus years and never had any issues like this!! More

The staff was very attentive and professional. Took care of us right away when we got there Took care of us right away when we got there More

The service it’s so good and the techs send good reports about the vehicle about the vehicle More

I’ve been going to the dealer for a couple of years. Today was the best experience I’ve had with them yet. I was greeted immediately after pulling in. My service advisor was with me within a minute of Today was the best experience I’ve had with them yet. I was greeted immediately after pulling in. My service advisor was with me within a minute of me getting there. More

I have had service difficulties at Beck & Masten in the past, but this time Juan M. Did a fantastic job in every way. He was the best service rep that I have ever had. past, but this time Juan M. Did a fantastic job in every way. He was the best service rep that I have ever had. More

The time to get it even diagnosed was to long. My car was there over a week My car was there over a week More