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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
465 Reviews

465 Reviews of Beck & Masten Buick GMC - Service Center

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May 04, 2025

Matthew was the absolute best! Went for an oil change and my truck was washed and they provided a video that showed everything that they inspected. Best service! More

by pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
May 06, 2025 -

Beck & Masten Buick GMC North responded

Hello Pam, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2025

Great service! Wesley Onajobi was very helpful. Was in and out quick no delays. Will go back for my next oil change. More

by Armando Davila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Onajobi
May 05, 2025 -

Beck & Masten Buick GMC North responded

Hello Armando, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

May 02, 2025

Not to happy that the oil change package bought when car purchased. Oil changes left but not honored. Don't drive car that much so oil changes not necessary. Take car in when get oil change notices but sti More

by nyrameans
Recommend Dealer
Yes
Employees Worked With
Oscar
May 05, 2025 -

Beck & Masten Buick GMC North responded

Hello, I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Joseph Pierce General Manager josephpierce@Group1Auto.com

April 30, 2025

I have bought several vehicles from this dealership I like the salesperson Darren and I like the service technicians and their professionalism when dealing with repairs to my vehicles More

by bob.badeaux
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
May 02, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 29, 2025

Ms Rodriquez was very informative and professional. She kept me informed at all times. Outstanding! More

by Acarrionjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms Miriam Rodriguez
May 01, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 28, 2025

The dealership serviced the car in a timely manner. They were informative and helpful to let me know what was being done. More

by cjcvs4901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 27, 2025

Easy to make appointments and the staff is always helpful and efficient in the Service Department! More

by leal_karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Ann Segura
Apr 28, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 22, 2025

The wait for just an oil change was horrible. I do not recommend anyone coming here. More

by Sonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maryann
Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Good morning Sonia, I'm sorry your recent service was not the 5 star experience we strive to provide. Could you please reach out to me to give me a little more information about your experience? David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

April 22, 2025

I have had bad/questionable experiences at this dealership. There is always something wrong with my GMC Sierra SLT 2023. The customer service, in the past, was horrible. Often the representatives More

by Bossladycmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Apr 24, 2025 -

Beck & Masten Buick GMC North responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager cchiv@group1auto.com

Apr 24, 2025 -

Beck & Masten Buick GMC North responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager cchiv@group1auto.com

April 21, 2025

Great service and in a timely manner. Inspection of vehicle and pointing out defects was an asset to me. Good job More

by Juan Rodriguez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Hi Juan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!