Beck & Masten Buick GMC - Service Center

Frustrated and less than honest Erik Ochs was my service consultant on both trips. The first trip 8/14/17. I had a vibration while driving 70 after 5 days, I got it back and there wa Erik Ochs was my service consultant on both trips. The first trip 8/14/17. I had a vibration while driving 70 after 5 days, I got it back and there was STILL a vibration while driving 70. When i went to pick it up, the air pressure sensor had not been reset. When it was reset, the tires were as follow 25LF, 55 RF, 32 LR and 59RR. We corrected this before I left but after 5 days you would think everything should be correct. I took it back in on 10/13/17. I told Erik that not only did it still have a vibration, but the transmission was popping/clanking sometimes while slowing down. After 5 days, the vibration is ALMOST fixed, all they did was balance it, and the transmission is still popping. When I call on the following Thursday to find out what is going on, I was told that it would be ready. I asked him what the heck was wrong, and he replied that they had to do a bigtime "road force balance". I said so it took you a week to balance my tires? He was rude and his exact comment was - 'Hey, I got it fixed'. Anyway, that has been my experience with Beck and Masten Service. The rental car person was awesome.. The communication lousy, the promptness lousy and the service coordinator lousy...........update 12/5/17 A customer service manager called me to discuss the problems I had at this dealership service department. After a day of investigating, he called back and suggested that I take the vehicle elsewhere. I am glad I did. I took my vehicle to Weisner GMC/Buick in Conroe. Pam took care of my me. The vibration was solved by replacing three tires that were out of GMC specs. Furthermore, I had someone break in my vehicle snapping the lock out of the driver side door. I had asked Eric to replace the lock. He told me that it could not be done and a new door skin was required since since the area around the lock had been used to pry out the lock and was slightly dented. He quoted me $2,200 to fix this. Pam at Weisner fixed the whole thing for $475 - no new door skin and paint job needed. The Beck and Masten service department and especially Eric Ochs are a bunch of incompetent shysters - stay away from them! I would highly recommend taking your vehicle to Weisner GMC/Buick. More

great dealer service I had issues with my running daylight. George Avila did a great job explained to me the issues with my car and took care of it in a timely manner. Exc I had issues with my running daylight. George Avila did a great job explained to me the issues with my car and took care of it in a timely manner. Excellent service. More

Outstanding!! We have always gone to the dealership for all are needs on our truck and have been very satisfied. All the people on duty are eager to help and take We have always gone to the dealership for all are needs on our truck and have been very satisfied. All the people on duty are eager to help and take care of all our needs as well. More

Very helpful I was helped right away. Provided a loner car and kept informed. Even when due work I was not able to return the loner in time they weee very understa I was helped right away. Provided a loner car and kept informed. Even when due work I was not able to return the loner in time they weee very understanding. More