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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
506 Reviews
Call Service Center (281) 469-5222

506 Reviews of Beck & Masten Buick GMC - Service Center

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August 08, 2025

Regarding my service visit, quick check-in, periodic notifications as service progressed, and quick check-out, including finishing up ahead of time. Thanks Myriam. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam
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Aug 09, 2025 -

Beck & Masten Buick GMC North responded

Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! If you have any further questions, please don't hesitate to reach out!

August 08, 2025

2 hours and thirty mins for a oil change with a appointment set no communication u have to harass them on the status of your vehicle to see why it’s takin so long More

by Lovemerteway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2025 -

Beck & Masten Buick GMC North responded

Good morning, I am sorry for the delays you experienced during your service visit. Depending on volume, it is possible that the quick service can be delayed. We understand that your time is valuable. I will definitely be bringing it up to my team that communication is everything and setting the correct expectation is most important. The time of appointment is your check-in time and it's my apologies that this was not clarified at the time of write up. Please contact me at your convenience to discuss further and hopefully we can repair the relationship. David Marti Jr Service Manager 281.897.6641 dmarti@group1auto.com

July 31, 2025

Wife and I were lied to when we bought the truck as we were told by salesman and finance guy that the first year of oil changes would be free. At this oil change the service department tells me there is n More

by RJ.benzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Aug 03, 2025 -

Beck & Masten Buick GMC North responded

Hi RJ We're truly sorry to hear about your experience and the frustration it caused you and your wife. We understand how upsetting it can be to feel misled. This is not the experience we strive for our customers to have.   We'd appreciate the opportunity to make this right . Please reach out to me directly so we can look into what was communicated during your purchase and try and work out a fair resolution. Your trust and business are important to us.   Again, thank you for bringing this to my attention.     Sincerely, Andrew Martinez General Sales Manager Email: andrewmartinez2@group1auto.com Phone: 281-897-6697

July 25, 2025

Greeted as I walked through the door. Quick but thorough examination and I was on my way. Picked up vehicle same day and all of the maintenance was done correctly More

by bfield10911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2025

Matt was very professional and courteous! He made our experience of having maintenance done on our car there a great experience! More

by ericladay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jul 27, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. We hope you have a great day!

July 18, 2025

When I come to Beck & Masten, I look for Chris Todd. He is awesome and really is interested in helping the customer. Keep him!! Linda More

by ldprice2006
Recommend Dealer
Yes
Employees Worked With
Chris Todd
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Jul 18, 2025 -

ldprice2006 responded

When I come to Beck & Masten, I look for Chris Todd he is awesome and really interested in helping customers. KEEP HIM, Linda

Jul 20, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for trusting us to help you with your vehicle needs! We are delighted to hear about your positive experience with Chris Todd. We will keep him and ensure that he continues providing excellent service to all our customers. See you soon!

July 14, 2025

Beck and Masten has a grate staff in the service dept. very clean waiting lounge and returned me a clean vehicle, even got it washed. WOW More

by GEORGEAVILA1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

Excelente servicio ayuda en todo momento Adrian nos ayudo mucho y solo tardaron 5 dias More

by edgarcisneros@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Beck & Masten Buick GMC North responded

Hola, ¡gracias por sus amables palabras! Nos esforzamos por brindar un servicio excelente y nos complace haberle podido ayudar de manera oportuna. Nuestro equipo siempre está disponible para ayudarle. ¡Gracias por elegirnos!

July 09, 2025

Quick friendly knowledgeable service every time I visit. That's why I keep coming back! More

by Scitcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Todd
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Jul 11, 2025 -

Beck & Masten Buick GMC North responded

Hello Scitcher, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2025

Ron in the parts department office 1960 is life saver. He got things done and got me back on the road when the ACTUAL SERVICE department dropped the ball. He gets it More

by jmservices9363804205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Beck & Masten Buick GMC North responded

Good afternoon,   Thank you for taking the time to leave a review. I am glad Ron was able to help you out with your concern and save the day. I would like to speak with you further to get a bigger picture as to what happened and what we can do in the future to make sure this does not happen again. Please contact me at your convenience to discuss.   David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

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