Beck & Masten Buick GMC - Service Center

Customer service tech, SyQuoia James, was very professional, informative, helpful, and delightful to work with. Need to keep her! She is definitely an asset to Beck & Masten. Great job! professional, informative, helpful, and delightful to work with. Need to keep her! She is definitely an asset to Beck & Masten. Great job! More

This was the best service I’ve ever had, and that’s saying something I’m 72 yo. Thank you Ms James for this amazing service. saying something I’m 72 yo. Thank you Ms James for this amazing service. More

I’ve had issues with my truck and was told I didn’t have guarantee. It was not true! guarantee. It was not true! More

The Service Department provides exceptional service. Dee makes all the difference, and you know everything will be done fair and right. I’ve been a customer for last 10 years, and will continue to be du Dee makes all the difference, and you know everything will be done fair and right. I’ve been a customer for last 10 years, and will continue to be due the service Dee and her team provides. Keep up the outstanding work! More

Karla took care of me very quick with a friendly smile, she asked me if I wanted a car wash and she delivered, quick friendly service what else do I want, GREAT JOB KARLA!! she asked me if I wanted a car wash and she delivered, quick friendly service what else do I want, GREAT JOB KARLA!! More

I received awesome customer service during my visit today. Everyone was very professional and friendly. today. Everyone was very professional and friendly. More

The environment feels the same even after being acquired by Group1. Hope that doesn’t change and still feels like a family owned business. by Group1. Hope that doesn’t change and still feels like a family owned business. More

The service writers are great and LISTEN to what YOU are concerned about. They write up your concerns and follow up with you as soon as the technicians have reviewed your vehicle. Throughout the process t concerned about. They write up your concerns and follow up with you as soon as the technicians have reviewed your vehicle. Throughout the process they let you know how things are progressing. Love it! More

The dealership lost my keys and extended the time of repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be oka repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be okay with staff not providing adequate service to customers. I will never go back to this location More

I have been a customer with their servicing department for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The custome for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The customer service has been getting worse lately and this lasting servicing job was remarkably egregious. The car was in for a week and on the third day I was provided a statement of work. I am not sure that any work done as a new tire was supposed to be installed was not. This led me to believe the brake work and alignment may have been missed or just not work on but charged. I was overcharge on the last oil change and was to be free this time around as well, but there was no new oil change sticker on the windshield as well. Hence, was any work done on my car? I have my car in the body shop at the moment and will bring it back to the dealership. I want the new tire that I paid for and evidence that work was done per the agreed SOW or I will file a BBB compliant and dispute the charges with my credit card company. No quality control whatsoever. I really hope that the failure to install a new tire was just a mistake and they can prove that was work was done. If not they will lose a customer and I do not recommend this dealership to anyone as I am starting to question all other work that was supposedly done on my vehicle over the years. More