Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
221 Reviews of Beck & Masten Buick GMC - Service Center
Sort by
August 28, 2023
I set up appointment online 3 weeks ago for prepaid oil change like I been doing for 3 years for 2 different vehicles and I get there after driving 45 min and they told me I didn’t have a appointment and w change like I been doing for 3 years for 2 different vehicles and I get there after driving 45 min and they told me I didn’t have a appointment and was going to be considered walk in and going to be at least 2 hour wait.I showed them pic of screenshot of appointment but was treated very rude by service consultant and she had horrible attitude for their mistake.I left without getting service done and would rather lose money I already paid for oil changes rather than being treated like I was More
by Rnmath
Employees Worked With
Brandy Estrada
Helpful June 14, 2023
Could not get anyone to call me back for a simple windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewh windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewhere else. Professionalism doesn’t stop after sales More
by Randy.walls5
Employees Worked With
Other Employees :
Finance will not answer or return a call
May 11, 2023
Worst car dealership to deal with. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one. Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (manager) never even try to talk to us or make things right. I had to call his office about 20 times to even talk to him. More
by Luann
May 02, 2023
The service writer Rodrigo needs training in customer service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not caring attitude and informed me of incorrect information about my vehicle. I will be coming back for services, but do not deal with Rodrigo. More
by Francisco Vasquez
Employees Worked With
Rodrigo
December 20, 2022
Bad service could not fix my car and still in the shop they said can not find anything wrong with it Has been going to shop for more than 7 months for the same problem they said can not find anything wrong with it Has been going to shop for more than 7 months for the same problem More
by Atiya.jamal
Employees Worked With
Lee
December 20, 2022
my car has had visited the service back and forth for 8 months and still did not get fixed. The engine light with engine power reduced and still showing the same thing. The manager kept saying could not 8 months and still did not get fixed. The engine light with engine power reduced and still showing the same thing. The manager kept saying could not find anything More
by Atiya.jamal
Employees Worked With
Lee the service department director
November 11, 2022
The service I received was excellent and Karla was very knowledgeable and helpful with my situation. Thanks Ron Brown knowledgeable and helpful with my situation. Thanks Ron Brown More
by robro83
Employees Worked With
November 02, 2022
Naz is the best. While I have dealt with other service advisors before and they are also awesome, I always try to bring my vehicle in when he is there. Then entire st While I have dealt with other service advisors before and they are also awesome, I always try to bring my vehicle in when he is there. Then entire staff is always friendly. I bought by truck there and even though my car is a Ford, I still bring it to you for repair More
by Mjwsha
Employees Worked With
Naz
October 29, 2022
My very first time. I had a wonderful experience at Beck & Masten. Ivan took good care of me and my car. Very professional and understanding young man. I look forward to I had a wonderful experience at Beck & Masten. Ivan took good care of me and my car. Very professional and understanding young man. I look forward to having my car serviced at Beck & Masten all the time. More
by Barnes
Employees Worked With
The cashier by the waiting area was very friendly. Smiling and very polite.
