Beck & Masten Buick GMC North

Service Department... Lee Velasquez I have bringing all of my vehicles for the past 6 years. I have always worked with Mr. Velasquez and has always taken care of us. Everyone at Beck & M I have bringing all of my vehicles for the past 6 years. I have always worked with Mr. Velasquez and has always taken care of us. Everyone at Beck & Masten is very friendly and welcoming at all times. More

THOMAS THE TANK IS THE MAN!!! BEST CAR BUYING EXPERIENCE EVER!!!! I highly recommend this dealership and all the staff! Thomas had everything ready for us it went very smoothly an BEST CAR BUYING EXPERIENCE EVER!!!! I highly recommend this dealership and all the staff! Thomas had everything ready for us it went very smoothly and quickly, we will be doing more business and sending folks his way! More

Into playing games & wasting time! I had the pleasure of dealing with Roc Borjas. We exchanged e-mails, text messages, and phone calls. Everything went smoothly until we reached negotia I had the pleasure of dealing with Roc Borjas. We exchanged e-mails, text messages, and phone calls. Everything went smoothly until we reached negotiations. I made an initial offer and was told it would be ran by the sales manager, but instead received a call back and was told that he could not bring that to the manager and after some back-and-forth and increasing my offer, I waited over an hour before calling and was told nothing had been brought to the manager. I expressed my frustration, and my unwillingness to play games, and was told he would see what they could do and call me back. I received a call from the floor manager, Larrick, that quoted me an out-the-door $1100 higher than the one I was quoted an hour earlier. I would advise avoiding this dealership entirely and taking your business elsewhere. More

Demontrond Buick canNOT fix/ Beck & Masten CAN Service department way more educated and willing to help, they fixed all of Demontrond Buicks errors. More courteous as well. Take vehicle to them an Service department way more educated and willing to help, they fixed all of Demontrond Buicks errors. More courteous as well. Take vehicle to them and they find issue and fix asap. Hands down better dealership More

Fuel assembly repair JR kept great communication throughout the entire process and ensured my vehicle would be repaired in a timely manner. His honesty through the entire JR kept great communication throughout the entire process and ensured my vehicle would be repaired in a timely manner. His honesty through the entire process is rare in the automotive industry. I was visiting from San Antonio and was out of work for a few days because of the vehicle being in the shop. He actually beat not only my expectations but also the eta he had given me. I would definitely recommend using Beck & Masten North for repairs. More

Working Overtime My wife and I got a flat tire on the way home tonight. We just needed the correct size tire iron to take off the lug nuts. So we called the closest de My wife and I got a flat tire on the way home tonight. We just needed the correct size tire iron to take off the lug nuts. So we called the closest dealership which was Beck and Masten. My wife made a desperate call to their service department where she talked to Sierra. I was outside the car trying to get the last 3 lug nuts off. I guess Sierra had my wife on hold but my wife felt as if it was going to be a dead end, but waited on hold anyways. Sierra had my wife on hold because she was running around trying to find someone to send out to come and help us. All of the sudden, another B&M employee, Justin, pulled up. Long story short Justin and I tried several times to get the remaining 3 lug nuts off but couldn't get the right size without stripping the lugs. Justin went back to their shop THREE TIMES for us in attempt to get the correct size. As we were finishing up Sierra showed up to make sure we had been taken care of. It was incredible to see complete strangers drop what they are doing to go help some strangers. Strangers that had never bought or serviced a vehicle at Beck and Masten. I think that changed tonight because if they work like this off site, I can only imagine how well they operate on site. They had the mentality: "If that was your stranded daughter out there, what would you do" type attitude and it was awesome. I am an Iraq veteran. I got shot in the arm in 2008 by a sniper. It is people and occurrences like this make me feel like I caught that bullet for a reason. I am confident that Beck and Masten gained a future faithful customer because of their selfless actions we witnessed tonight. Thanks Beck and Masten. And a special thanks to Sierra and Justin. SIDENOTE: 6 out of 5 stars!!! More