Beck & Masten Buick GMC North

Made deal via email then wouldn't honor Made a deal via email, got to dealership test drove and was ready to buy. Then when it came down to do the deal the deal agreed upon, he stated I rea Made a deal via email, got to dealership test drove and was ready to buy. Then when it came down to do the deal the deal agreed upon, he stated I read your message word for word to my boss and she said done deal. When I get there and we talk price they want over 7 grand over what we had discussed as a done deal. I have all of the information in emails this is not a he said she said situation. More

Frowning Called to verify the vehicles as listed on CARGURUS.COM were in stock...having computer issues and so we set up an appointment. Also inquired that th Called to verify the vehicles as listed on CARGURUS.COM were in stock...having computer issues and so we set up an appointment. Also inquired that they used these discounts: GM supplier discount, Military discount, and GM cards earning discounts. Again, "come down so we can see." Instead of waiting for our appointment the next day, we came in that night. We pulled up the vehicles showing on cargurus.com, both vehicles were sold... so we looked at the next two listed on-line and another $1K higher, one was sold and the other in process of being sold. After then going up another $2K, we then test drove. Now sitting at the desk waiting, we were told they would not budge from the price they had listed even with the discounts mentioned above. When leaving, Elvis said he would review the vehicles and give us a call the next day... no call from him. More

Wonderful service received My car was recently in the shop. I took it in and AJ took great care of my vehicle and provided me with a loaner until the problem was fixed. I wanna My car was recently in the shop. I took it in and AJ took great care of my vehicle and provided me with a loaner until the problem was fixed. I wanna thank AJ for being so patient and courteous with me. Will be back. More

Worst experience EVER! I drove 3 hours to visit Beck and Masten, Manny was my sales man, his main goal was to sell a vehicle, so he wasn't listening to what I was saying. F I drove 3 hours to visit Beck and Masten, Manny was my sales man, his main goal was to sell a vehicle, so he wasn't listening to what I was saying. Finally after HOURS of looking at vehicles we decided on one and Manny and the sales manager got the numbers right. We were the LAST people to leave on a Saturday night (9:30), but I was okay with that because I was getting a new truck. Monday afternoon Manny called me asking for an additional $3K????? What??? We had signed Saturday night, how is this possible? So AGAIN I proceeded to tell Manny, I didn't have the money. He called back shortly and asked me to bring the truck back. My problem is he knew, the sales manager knew, the accessories lady and the finance guy all knew I lived 3 hours away. What kind of customer service is this??? HORRIABLE!!!! Then to TOP it off another sales man and a customer were at the truck I was bring back with in 5 minutes of me driving up! NEVER EVER, EVER in my life will I recommend this dealership or Manny as a sales man. More

The best car buying experience! I bought a used Chevrolet Impala last weekend from Beck & Masten North and it was the best buy experience that I've every had. My salesman Tank was ve I bought a used Chevrolet Impala last weekend from Beck & Masten North and it was the best buy experience that I've every had. My salesman Tank was very informative and helped me every step of the way. I like that he wasn't pushy, but very positive. I would purchase another vehicle from Tank in the future and send friends his way! More

Great experience Eddie Tijerina has been my service advisor from day one. He is professional as well as personable. I felt like I was being taken care of by a close Eddie Tijerina has been my service advisor from day one. He is professional as well as personable. I felt like I was being taken care of by a close friend right off the bat. I appreciate it and look forward to doing more business in the future. More

False Advertisement There was a Tahoe listed online on their website for 36,488.00 I went to beck and masten north twice in one day to test drive the vehicle. Once fo There was a Tahoe listed online on their website for 36,488.00 I went to beck and masten north twice in one day to test drive the vehicle. Once for myself, and then with my wife and daughter . When the sales manager found out i would not finance through them but through a credit union he then said the price was wrong on the vehicle. He said it should be 41k and that a 3rd party handles the online pricing they do not. What a waste of time dealing with these idiots. More

straight to the point, easy, good deal Great experience with my salesman ismail Butler. Great to work with, cares about the person not just the car. He guided me through the whole process. Great experience with my salesman ismail Butler. Great to work with, cares about the person not just the car. He guided me through the whole process. Drove out with a truck and with great experience. More

Simply the Best I have been working with Erik on fleet and personal vehicles now for over 15 years and he is without a doubt the best service writer I have ever worke I have been working with Erik on fleet and personal vehicles now for over 15 years and he is without a doubt the best service writer I have ever worked with. He is extremely knowledgeable and takes the time to listen so he can accurately communicate to the service department the problem with the vehicle. We have never had a vehicle that was not fixed correctly the 1st time every time in the years of dealing with Erik! More

Service advisor Lee Velazquez I've been a Beck and Masten customer since 2002. At first the service back then was a little slow. But once Lee became my advisor things improved 100 I've been a Beck and Masten customer since 2002. At first the service back then was a little slow. But once Lee became my advisor things improved 100 %!!! Lee takes care of me and my whole family!! It doesn't matter if it's an oil change or service that is a few days , Lee does an amazing job. He does an excellent job communicating the status of you vehicle and if possible he will have you in a loaner while your vehicle is being worked on. I refer friends and coworkers to Beck and Masten North all the time. Thank You Beck and Masten and Lee!!!! More