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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,141 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,141 reviews

March 11, 2025

Beck & Masten North has always been professional when it comes purchasing and servicing my vehicles. More

by rwchambe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sunni
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Mar 15, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

Horrible service for a oil change and tire Rotation . Not happy to wait over 3 hours. More

by Phillip.james111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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Mar 14, 2025 -

Beck & Masten Buick GMC North responded

Good morning Mr. James, I am sorry for the delays that you experienced during your service visit. If you could please reach out to me at your earliest convenience to discuss. David Marti Jr Service Manager dmarti@group1auto.com

March 11, 2025

We've been customers at this dealership since 1998 and in the last 5 years, every visit is worse. Today topped the cake! More

by laura.deleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maryann
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Mar 14, 2025 -

Beck & Masten Buick GMC North responded

Good morning, We appreciate your feedback and business over the last 27 years. I am sorry that your experience was not up to your satisfaction. I would love it if you could reach out to discuss the concerns you were having with the service department so that we may use this information to make things better moving forward. David Marti Jr Service Manager dmarti@group1auto.com

Mar 25, 2025 -

laura.deleon responded

I would like to come back and say that i had a pleasant conversation with Mr. Marti. I was able to express my concerns and feelings of why we will not be returning after our service package is used up and he said all the right things, growing pains, change over, etc. I explained that a new issue came about and he said he fill up my tank to just bring it back. He was going to check with the service tech to be sure the time i planned to come was good, he said he was going to call me the next day but to be assured that all my complaints were not just me and that they have a lot of work to do. How he was going to do this and that, including giving me his cell number. Since that call on the 14th I've received nothing but silence. Thank you for YouTube, i was able to reset my panel myself and not have to deal with the childish behavior in their service drive or empty promises from their supervisor. 1 more oil change and were off to a new dealership!

March 07, 2025

Super excited. I purchased my dream vehicle that has all the safety packages, fog lights, lift gate, remote start, heated seats and so much more that I have to chec More

by smurphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darin Wymboly, Ceasar in Finance
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Mar 10, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

March 05, 2025

Everybody was so helpful specially Jorge, new car manager and my sales person they got me amazing deal I can ask for better thank you. You guys keep it up. More

by elijah khan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My sales person and new car manager, Mr. Jorge amazing people make the amazing deal for me. Thank you.
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Mar 09, 2025 -

Beck & Masten Buick GMC North responded

Hi Elijah, we're happy to hear you had such a positive experience with Jorge and team! We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2025

Excellent customer care and service that I experienced on my visit. Overall 10 out of 10 More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Mar 08, 2025 -

Beck & Masten Buick GMC North responded

Hi Vic, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 03, 2025

Javonte wright was very helpful and patient assisted with all my needs and wants for my car More

by loleatarwilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javonte wright
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Mar 08, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with Javonte! Feel free to reach out to us if you need anything. Have a wonderful day.

March 03, 2025

Lee was our sales person and help us on easy transaction from start to finish. Thank you More

by ajcn79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee
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Mar 08, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 01, 2025

Had to wait over 2 hours for oil change even though I had an appointment More

by Srob09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
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Mar 06, 2025 -

Beck & Masten Buick GMC North responded

Sorry, for the inconvenience and the poor experience, please call me at 281-897-6647. Thank you, Eric Clifton Service Manager

March 01, 2025

I am able to make appointments on Saturday at my convenience. The service I receive is fantastic. They keep my car running perfectly. Their recommendations are not unnecessary, which makes me feel I More

by Janmarsohill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Mar 04, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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