Beck & Masten Buick GMC North

I am writing to express my deep frustration and dissatisfaction with the service I have received from Beck and Masten North’s service department, particularly with my service advisor, Steven. I do dissatisfaction with the service I have received from Beck and Masten North’s service department, particularly with my service advisor, Steven. I do not typically write negative reviews as I understand that everyone has challenging days or weeks, but this experience has been far beyond acceptable. I initially dropped off my truck on December 12 for a thermostat issue covered under warranty. I was informed that I was #30 in the loaner vehicle line and was advised that I would need to find my own rental. This was highly inconvenient given that I have a family, including a 3-month-old child, and rely on a larger vehicle. I explained my situation to Steven, requesting assistance in securing a loaner vehicle. Steven informed me that the required part was on backorder and it could take weeks to months for my truck to be ready. After spending a week with a rental vehicle at my own expense—costing me nearly $500—I reached out to a friend at GM Corporate. She informed me that either GM or the dealership should cover the cost of the rental. When I relayed this information to Steven on December 9, he was suddenly able to provide me with a loaner vehicle. I was deeply frustrated, especially given the circumstances I had shared with him regarding my husband’s deployment and my difficult situation as a mother of three young children. I left the dealership in tears, feeling that this solution should have been offered to me from the start. After receiving notification on December 10 that my truck was ready, I made the trip to the dealership only to find out that it wasn’t fully serviced—only one of the issues had been addressed. This continued to be a huge inconvenience, as it took me over an hour just to get out of the house. On December 13, I was finally able to pick up my truck, but I was also told that my reimbursement for the rental vehicle would be submitted. I promptly emailed the rental receipt of $477 to Steven, as he had requested. Although I understood there may be delays due to the holidays, I expected at least an acknowledgment of my submission. After the holidays, I noticed further issues with my truck, particularly with the phone connectivity system, preventing me from making calls, using GPS, or listening to music. Due to the holidays, I waited until January 3 to contact Steven again to schedule service for this issue, as well as to inquire about the status of my reimbursement. He asked me to resend the rental receipt, which I did, but this time I also sent it to his personal email. Despite this, I have yet to receive any updates from him. I reached out on January 10 and January 16 for both an update on the reimbursement and to schedule an appointment for my truck. To date, I have not received any response. I have now emailed Steven three times with the same receipt and, once again, I am left without any answers. I am extremely disappointed in the lack of communication, responsiveness, and customer care I have experienced throughout this process. This has gone far beyond a simple inconvenience and has turned into an ongoing issue that is now negatively impacting my family’s daily life. Since I have not received a resolution , I will be reaching out to GM Corporate and also filing a complaint with the Attorney General. At this point, I am also prepared to seek legal counsel. More

Really happy and satisfied with the customer service received with the dealership and the sales person received with the dealership and the sales person More

Fantastic experience buying a new Yukon. I did everything over the phone and showed up and did a seamless transaction. I did everything over the phone and showed up and did a seamless transaction. More

I had an appointment. The work was done in a timely manner. The service advisor was knowledgeable and kept me informed. The work was done in a timely manner. The service advisor was knowledgeable and kept me informed. More

PJ was our salesperson and he did a wonderful job getting us into the vehicle we wanted. He and Robert Wolf went above the call of duty to make sure we were happy with our purchase. There were some hiccups a us into the vehicle we wanted. He and Robert Wolf went above the call of duty to make sure we were happy with our purchase. There were some hiccups along the way but the dynamic duo worked diligently to rectify issues that surfaced during our buying process. We were happy with our outcome and will recommend Beck and Masten to friends, family and coworkers. More

My sales representative David and the finance representative Omar made my experience exceptional! Highly recommended the dealership! representative Omar made my experience exceptional! Highly recommended the dealership! More

Sunni Felix was my service advisor and has always impressed me. Highly recommend Neck and Masten North and Sunni! impressed me. Highly recommend Neck and Masten North and Sunni! More

They have a great service department with customer service and thorough vehicle maintenance. They were very busy and still a managed to do the job right. Mr. Avila really cares about your vehicle bein service and thorough vehicle maintenance. They were very busy and still a managed to do the job right. Mr. Avila really cares about your vehicle being in great shape for your needs. More

I had been shopping around for a particular SUV I've been eyeing for a while. They had the exact vehicle for a really good price. B&M prices are competitive. PJ was very helpful and made the car buying proce eyeing for a while. They had the exact vehicle for a really good price. B&M prices are competitive. PJ was very helpful and made the car buying process go by very smoothly. Thus far I'm happy with my purchase. More

Very helpful personnel in service (Ashley). Nice Lyft functionality to get home. Will come back. Nice Lyft functionality to get home. Will come back. More