Beck & Masten Buick GMC North

Had appointment to get oil changed at 8am didn’t get out of there til 10:15.Why schedule a appointment if it’s going to take 21/2 hours.Need to take schedule service off website since it appears it doesn’t of there til 10:15.Why schedule a appointment if it’s going to take 21/2 hours.Need to take schedule service off website since it appears it doesn’t matter if you have an appointment or not More

They were very help full and respectful, patient with us making our decision on the vehicle making our decision on the vehicle More

They have been very good in prior visits. And really, the end result was very good this visit. Only issue was coordination with the service advisors. Service advisor I left initial request wi And really, the end result was very good this visit. Only issue was coordination with the service advisors. Service advisor I left initial request with, it turns out, went out for medical reasons. Voice mail didn’t indicate that. Apparently no one was “covering “ for him so after weeks of request I finally heard back from him (still out of office) and he turned it over to another advisor. From there it went pretty good. But still had to deal with a third advisor on completion of the work. So some work needed on advisors cover for others off/ out of office. But again, the work performed and service completed well. Just a little management tune up needed. More

The service is always great here! I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. More

Seamless purchase. Very helpful and professional staff. Great communication and an overall great experience. Will definitely consider buying here again. Very helpful and professional staff. Great communication and an overall great experience. Will definitely consider buying here again. More

They took long time and they did not keep me informed. .I had to call several times. I also asked to check other things than what the fixed and they ignore that request completely. .I had to call several times. I also asked to check other things than what the fixed and they ignore that request completely. More

Don’t understand why I needed to fill out same forms two times but otherwise it was a Good experience. times but otherwise it was a Good experience. More

I was a walk-in at Beck & Masten North, in Houston, and was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home and back, if I chose not to wait, the expected 2 hrs, to do my service request. I stayed and was very comfortable. I had fresh coffee, WiFi, and a charging station. There was no pressure to get additional services and all items inspected, were printed out and labeled as good, urgent or recommendations for future service. I highly recommend Beck & Masten North for your auto service needs. More

Very experience Service everybody treated me very well, very good service with oil changing and more!! very good service with oil changing and more!! More

They are very attentive. They explain things in a way that u can understand. They are very polite. From the people checking u in to the advisors. My advisor Cameron Hayes is They explain things in a way that u can understand. They are very polite. From the people checking u in to the advisors. My advisor Cameron Hayes is the best. More