Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Beck & Masten Buick GMC North
Houston, TX
1,121 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,122 reviews
July 19, 2008
We purchased a GMC Sierra 1500 SLE, leather interior, heavy duty tow package, locking differential, ON Star, auto start, etc. on March 31, 2008. We drove out of the dealership at 9:45 p.m. Upon arrivi heavy duty tow package, locking differential, ON Star, auto start, etc. on March 31, 2008. We drove out of the dealership at 9:45 p.m. Upon arriving home and beginning our summer vacation, we noticed that our 'tow package' was incomplete because we were not given the 'trailering harness' to connect from the rear bumper to the trailer apparatus on our boat/trailer system. I phoned, July 10 @ 3:45 p.m., and spoke to Steve Bench, and he informed me that GMC was no longer sending the 'trailering harnesses/attachments' to go with this package. Steve Bench also told me to go to 'auto store of choice' and purchase one for $5.00 (well, they are more than $5.00)Finally, this employee does not truly know his company because when I asked Steve Bench if he phoned GMC to ask why the harnesses were no longer an item at purchase with the tow/trailering package, his 'less than educated response' -- "Well, GMC is a big place, I would not know who to call." I then called GMC Customer Service and spoke to Darren, and when Darren called the Beck and Masten dealership he was told "the trailering harness/attachment' does not come with this truck. Problem: Why would you sell a customer a customized detail and not include all parts? Coming from a long history of GMC purchases, I would never ever, ever recommend this dealership nor these gentleman to another person due to thier lack of complete purchase inventory on a vehicle. More
by ginadaigle
Employees Worked With
Steve Bench and Trent Railey, Steve Bench
March 01, 2007
I brought a TSB that specifically stated the problem with my older model car, they told me it was something different (and MUCH cheaper). I fixed it and got a brake job since I thought I was actually saving my older model car, they told me it was something different (and MUCH cheaper). I fixed it and got a brake job since I thought I was actually saving money, then it broke AGAIN less than 30 days later, brought it back and NOW they claim it's the expensive (over one thousand dollars) problem listed in the TSB. They hooked me with the cheaper repair so I would spend money on a vehicle not worth repairing, had they told me the true nature of the problem, I would have purchased another vehicle rather than waste money on the old one. The manager is NEVER available in person or on the phone, and does not return calls - he has the employee call you back and tell you what he said. They aren't members of the Houston BBB and have an UNSATISFACTORY rating. They responded with a 10% discount and said I was "not cordial" to their manager, whom I have never even spoken to. I ended up getting a one-year-old vehicle from a decent dealership instead. More
by NotAsuckerToday
Employees Worked With
Felipe for Andy tiwari (manager)
